Job Title: Exams & Customer Service Officer
Job Locations: Abuja, Port Harcourt, Lagos
Organisation: British Council in Nigeria
The British Council in Nigeria is looking for a suitable and qualified candidate to fill the post of an Exams & Customer Service Officer.
Context and Environment:
Nigeria Exams is the largest British Council exams business in the Sub Saharan Africa region. It administers exams in four subject areas: Schools, Professional/Vocational, Educational on behalf of UK institutions and IELTS. In 2011-12 we delivered roughly 65,000 exams to 25,000 candidates. The team comprises 20 people and are based mainly in Lagos with four in Abuja and three in Port Harcourt.
The SSA region delivers exams in over 20 countries from its offices in 16 of these countries. In 2010, we delivered a quarter of a million exams to over 100k candidates. Growth in the region is robust, but our challenges are many. Nevertheless, Exams teams are making solid gains in our 4 strategic priority areas, namely: improving business performance, improving quality, improving financial compliance and increasing impact.
The post holder will be part of a team of 4 who administer the growing exams business ensuring quality and compliance as well as control of income and expenditure to deliver on target. Support will be required for the delivery of tests in Abuja and outreach centres in Nigeria.
Job aim:
To support the achievement of Country Plan objectives through effective implementation, monitoring and evaluation of customer service while also offering support to Examination Services in Nigeria in delivering examinations and to maintain them at the highest professional standards as set out in the British Council's Exams quality Standard (EQS) and related examination bodies.
Responsibilities:
• As Exams & Customer Services Officer the post holder will be line managed by the Exams Services Manager
• Information about the full range of British Council products and services is clearly and confidently articulated to customers, encouraging customer engagement and cross-selling
• Reliability: to ensure examinations are delivered securely according to board requirements
• All administrative procedures are in full compliance with examination board regulations and EQS standards.
• Finance: all British Council standards for managing finances are met with relation to managing contracts and procurement.
How to apply?
Read through the role profile document (http://s.jobnavy.com/R72B0). Download and complete the application form (http://s.jobnavy.com/IXDTw). To help you understand and complete the application form, read through the 'How to complete the application' document at the top of this page. Listed within the role profile document, you will find a number of listed 'behaviours' and 'skills and knowledge'. Evidence against those criteria's will need to be provided in your role application form. To help you understand those criteria's, we have provided a 'behaviours' and 'generic skills' dictionary at the top of this page.
Please read all the documents carefully before you fill in the job application form. Telephone applications will not be considered. Completed applications should be sent via email to Hposts@ng.britishcouncil.org by no later than 03 September 2012.
Applications received after the deadline will not be considered. Only candidates shortlisted for interview will be contacted. We do not accept CV's, handwritten applications or expressions of interest. The application form must clearly explain how your experience matches the above profile and include names and contact details of 3 references.
Exams and Customer Service Officer Job (http://www.jobnavy.com/job/7558/exams-and-customer-service-officer-job-at-british-council-nigeria/)