Job Title: Analyst – ERP and Collaboration Systems
Location: Lagos, Nigeria
Reports To: Manager-ERP and Collaboration Systems
Organisation: Etisalat Nigeria
Job Summary:
Provide support in the design and implementation of Enterprise Resource Planning (ERP) and collaboration systems by IT vendors
Principal Functions:
• Assist in the identification of user requirements for new ERP and collaboration systems
• Provide administrative support in user acceptance testing in liaison with relevant business teams
• Provide administrative support in go-live of new ERP and collaboration systems
• Provide administrative support in user training on new ERP and collaboration systems
• Assist in providing user support for deployed solutions
• Assist in supporting IT vendors in deployment of off-the-shelf ERP and collaboration systems
• Assist in distributing documented policies and procedure/ user guides to end users of newly deployed ERP and collaboration systems
• Assist in gathering and analyzing end user feedback for post-implementation review of deployed ERP and collaboration systems and ensure timely and effective resolution of issues
• Assist in the evaluation of ERP and collaboration systems performance in order to ensure continued relevance of enterprise solutions provided
• Provide support in the deployment of patches and upgrades to ERP and collaboration systems
• Provide support in the resolution of ERP-related issues escalated by Enterprise Applications Support team
• Assist in recording and monitoring feedback from the Enterprise Applications Support team to ensure prompt improvement of the ERP and collaboration systems
• Attend team/ divisional/ departmental meetings as required
• Prepare appropriate daily, weekly and monthly activity and performance reports for the attention of the Manager-ERP and Collaboration Systems
• Perform other duties as assigned by the Manager-ERP and Collaboration Systems
Educational Requirements:
First degree or equivalent in Computer Science, Information Technology, Electrical/ Electronic Engineering, Computer Engineering, and/ or any other relevant discipline
Experience & Skills:
Between one (1) and two (2) years directly relevant post-NYSC work experience
Ideal candidate must be able to demonstate:
• Good working knowledge of MS Office applications (in particular Excel and Powerpoint) and Oracle ERP application
• Excellent communication and interpersonal skills
• Excellent problem-solving skills
• Good time management skills
Deadline: 11th September 2012.
Analyst - ERP and Collaboration Systems Job (http://www.jobnavy.com/job/7968/analyst-erp-and-collaboration-systems-job-at-etisalat-nigeria/)