Job Title: Technology Services Manager
Reference: 1016749
Location: Lagos, Nigeria
Company: Hewlett-Packard (HP)
Roles &Responsibilities:
Drive profitable growth in the Technology Services (TS) business across product lines; ensure proactive programs and appropriate processes are in place to grow TS installed base; attach and new business and to increase service levels to customers to ensure TCE. Accountable for e2e country TS business
Business Planning
• Understand business dynamics and provide judgment on country order and revenue budget planning
• Size and plan losses
• Size and plan opportunities
• Provide detailed business plan with tangible and measurable actions
• Leverage Africa TS business plan
• Analyze and incorporate new market trends and opportunities into the specific line of business strategy
• Understand business challenges and provide counter program; leverage from Africa and MEMA teams, e.g. TPM attack plan
• Adopt or expand TS IB business strategy in line with Africa TS
Business Management
• Develop and Implement a Sales Plan deliveringbreakthrough Year on Year Order Growth
• Drive end-to-end implementation of revenue growth initiatives in close cooperation with Africa regional teams and fully synchronized with Sales, Marketing, Service Deliver and Customer Operations. This includes leading the development of the initiative plans, the timely implementation of all agreed actions and to ensure the agreed objectives will be achieved
• Participate and prepare for Finance calls and planning (fct and WD5)
• Develop close relationships with C level contacts at key customers
• Manage business escalations at your customers ensuring that clear communication is maintained both with the customer and within the local and regional business managers as appropriate
• Develop a clear understanding of the TS Delivery strategies and implementation plans and ensure that they are aligned with the business and sales teams.
• Support and drive Delivery Model
• Participate and prepare for sales fct calls (fctA & fctB)
• Drive TS inclusion in account planning
• Increase MCP footprint in country
• Achieve revenues, orders and line of business specific growth targets
• Support the development and implementation of the overall country business plan
• Analyze monthly results and provide mitigation plans and workarounds for challenges and issues (as appropriate with region support if it is not a local problem)
• Drive TS inclusion in account planning
• Drive cross functional alignment and teaming
• Provide leadership and governance for continuous review and improvements
Measurement:
• Meet/Exceed budget plan for revenues
• Meet/Exceed budget plan for orders
• Attached rate against target
• Penetration rate against target
• YoY Growth of TS business
• Growth vs. Market Share
• Improved TCE
• Growth in SoW
Linkages and Interfaces:
• Strong collaboration with Africa team
• Country Delivery team
• Country EG team MD
• Country sales team
• Country Delivery team
• Finance
• Customer operation
• EPC
• Legal
Education and Experience Required:
• Typically first level university degree or equivalent work experience
• Typically 7+ years experience in BU management preferrably on IT Services in a similar position
Knowledge and Skills Required:
• Proven Leadership skills, strong motivator
• Advocate of change
• Solid communication and analytical skills
• Previous management experience
• Strong financial management acumen
• Sound business acumen
• Sales/customer engagement success and experience
• Sales customer facing skills
• Ability to articulate messages and gain traction
• Fluent in English and local language / Portuguese (speak, read, write)
• Critical Competencies to Drive Business Results:
Strategic Planning
Translates business unit goals into actionable plans and strategies that reflect the requirements and opportunities within area-of-control
Execution
Actively manages business plans to meet revenue goals/quotas and advance the business interests of HP
Forecast/Budget Control
Tracks & manages rolling forecasts and budgets to ensure timely and accurate roll-ups
Sales Facilitation
Applies influence and organizational savvy to advance sales opportunities externally, with clients, and internally, within HP
Coaching
Personally develops employee performance to ensure individual and group excellence
Workforce Planning
Actively monitors, identifies and addresses sales & resource capability gaps within area-of-control
Services Support Policies & Procedures
Applies understanding of HP service organization and functions to support internal and external customer requests
HP Partner Resources
Effectively accesses appropriate partner resources associated with a solution and guiding account strategy
HPS/BU Business Context
Understands the market segments sold into, the business challenges addressed by HP Services (HPS)/Business Unit (BU) solutions, and HP's strategy for market penetration
HPS/BU Solutions
Understands HPS/BU solutions in area-of-responsibility- what they consist of, product roadmaps, key technology concepts, and the competitive landscape in which they are sold
HPS/BU Implementation
Understands the strategy and customer requirements involved in deploying software solutions
Change Management
Develops methods for supporting innovation and change across the organization
Job: Services
Primary Location: Nigeria-Lagos
Schedule: Full-time
Job Type: Experienced
Shift: Day Job
Travel: Yes, 25 % of the Time
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Technology Services Manager Job (http://www.jobnavy.com/job/8044/technology-services-manager-job-at-hp-nigeria/)