Job Title: Position: HOD (Reception)
Job Reference: WSR0006
Location: Ekiti, Nigeria
Organisation: Ekiti Tourism Development Bureau
Reporting to the Operations Manager, the ideal candidate will:
• Have day-to-day management of the reception department.
• He/she will be responsible for the development and implementation of customer service strategies with a view to increasing and keeping the Resorts customer
Specifically, the candidate will:
• Attend to enquiries, guests, checks-in, checkout, billing, duty roster, event/conference planning in conjunction with Operations Manager/Rooms Division/F & B Division
• Co-ordinate the Reception staff (including receptionists and porters) in implementing initiatives for customer satisfaction
• Identify opportunities to deepen relationships with clients / partners through service and solutions
Qualifications, skills and experience
• A good first degree in any discipline from a reputable institution.
• Minimum of six (6) years' relevant experience in a similar role at a hotel
• Presentable and courteous, with good personal appearance and grooming.
• Proven track record in building, leveraging, networking and managing relationships with high net-worth and institutional clients.
• Excellent communication & IT skills.
• Experience in motivating and managing reception staff
• Excellent customer service orientation.
• Strong negotiation, interpersonal, problem-solving and decision-making skills.
How to Apply:
Apply with your current Curriculum Vitae with state of origin and local government area (as MS Word doc and saved with your full names), a statement of how you meet our selection criteria, and the names and contact details (including telephone and e-mail addresses) of two (2) referees who are knowledgeable about your professional achievements and abilities.
All applications will be treated in confidence. Only short-listed candidates will be contacted.
Deadline: 19th September, 2012.
HOD, Reception Job (http://www.jobnavy.com/job/8113/hod-reception-job-at-ekiti-tourism-development-bureau/)