Job Title: Senior Officer, SMS
Job Code: 5079
Job Location: Lagos
Reporting To: Head – Value Added Services
Organisation: Airtel Nigeria
Job Purpose:
• Provide management of Person to Person (P2P) SMS and Bulk SMS.
• This includes developing propositions to drive SMS usage and revenue.
• Monitor the overall usage of SMS (on-net, off-net and international).
• Overall ownership of all SMS related items including SMS platform issues and monitoring; SMS Packs and special SMS offerings.
PRINCIPAL ACCOUNTABILITIES
(Expected End Results and Major Activities)
Stimulate P2P SMS Revenue & Usage:
• Monitor & track all SMS P2P revenues
• Develop, monitor & track special SMS products
• Segment and target subscriber base according to actual and potential SMS usage
• Review and monitor usage of SMS as a subscriber stimulant in all areas of the business especially by Usage & Retention (U& R) and Customer Service Delivery (CSD).
Reporting:
• Ensure best case day-minus-one reporting for SMS revenue, usage
• Work to deliver detailed monthly reports as against AOP and monthly projections (stretch targets)
• Reporting and cascade SMSC platform reports
Communicating & Promoting SMS services:
• Work with other VAS verticals to determine communications strategy for SMS and SMS Services
Market & develop Bulk SMS:
• Establish Bulk SMS as product offering targeting bulk SMS wholesalers for use in the Nigerian market
• Develop and maintain policies & procedures of Bulk SMS for Airtel Nigeria
• Work with established Bulk SMS aggregator(s)
• Identify customers for Bulk SMS and
• Develop & manage strategy around bulk SMS
DIMENSIONS
• Financial Monitoring SMS & Bulk SMS revenue and usage on a day-to-day basis to deliver on the stated targets.
Other Dimensions
• Share a daily report on SMS & Bulk SMS revenue and usage
• Prepare a weekly report on SMS & Bulk SMS usage and revenue to be shared with CMO and COO
• Manage Bulk SMS partners and report on their activities on a weekly basis.
Senior Officer, SMS Job (http://www.jobnavy.com/job/8203/senior-officer-sms-job-at-airtel-nigeria/)