Job Title: Personal Financial Consultant (PFC)
Job ID: 351430
Location: Ajose Adeogun Branch, Lagos Nigeria
Organisation: Standard Chartered Bank Plc
Sector: Banking and Finance
Job Description
• Managing the customer service function to ensure the delivery of quality service to customers, the projection of a professional and warm image, maintenance of operational controls and improvement in operational efficiency
Key Roles & Responsibilities
Roles and responsibilities:
To acquire , grow and deepen customer relationships in the Wealth segment and SME segment through excellent service delivery, with special focus on the analysis of their personal , financial as well as investment needs and objectives
• In consultation with GM wealth, determine monthly plans and implement sales and service process to achieve committed targets for incremental business from existing wealth customers.
• Provide truly professional customer service to achieve a high level of customer satisfaction and retention by :
- consistently adhering to local and international service standards – Practice service excellence in handling customer issues, complaints, product enquiries in a timely, problem-free and responsive manner. – Provide a high level of professionalism in conducting financial analysis and profiling with customers. – Recommending improvements in operational processes, procedures and products based on monitoring of customer feedback to ensure constant enhancement of service levels and efficiency.
Qualifications & Skills:
Entry qualifications and skills:
• A 2nd class degree minimum
• Minimum of 5 years sales/service experience
• Strong sales/relationship Management skills
In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.
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Personal Financial Consultant - Lagos Job (http://www.jobnavy.com/job/8593/personal-financial-consultant-lagos-job-at-standard-chartered-bank-plc/)