Job Title: Senior Manager – Core Performance & Optimization
Job Code: 7030
Job Location: Lagos, Nigeria
Organisation: Airtel Nigeria
REPORTING TO: Head, Network Performance
JOB PURPOSE:
• Responsible for Core Quality of Service monitoring, analysis, Optimization and Operational re-engineering ensuring Core Network performance indices are maintained above agreed targets delivering best in class Customer experience.
• Drive initiatives and interventions to improve Core and overall Network quality
PRINCIPAL ACCOUNTABILITIES
MAJOR ACTIVITIES AND EXPECTED END RESULTS
CS Core Performance Analysis & Optimization Activity areas will be on
• Performance and Capacity monitoring/reporting of GSM Core Network service
• To monitor Core Network with the aim of identifying poor performance and escalating/follow up on Partners to improve performance and give customers desired experience.
• Coordinate KPI improvement recommendations to ensure timely intervention in the case of perceived degradation across Core TDM, IP & Signalling interfaces
• Analysis of SS7-ISUP & SIGTRAN information data for all interfaces and determine appropriate actions to maintain optimal performance of the signaling network
• Core Network optimization including POI, Routing, traffic balancing and KPI optimization across all interconnect nodes
• End to end Core Network Performance management within the Managed Service Contract
Roaming and International Gateway
• Provide pro-active and reactive Roaming quality monitoring to reduce roaming quality issues for GSM,GPRS roaming services
• IR21 roaming database implementation auditing. Roaming interconnection checks over GRX
• SCCP routing verification and analysis. CAMEL information audit and troubleshooting
• Traffic quality management, Least Cost Routing (LCR), ILD, TRD, LU reject. Root Cause analysis and optimization
Service Delivery Platforms Optimization
• Analysis of Signaling information messages across Service Delivery Platforms; STP, HLR, SMSC, IVR, EMM,USSD .GPRS testing and interpretation, GRX, SMS interworking- MO/MT failure investigation
• Provide high level technical support to the core performance/optimization team in isolating bottle necks in the network
Management Reporting
• Provide routing management reports accurately and timely to management
Educational Qualifications & Functional / Technical Skills – Bachelor of Engineer degree (communication, electronics, or related fields ) – Sound knowledge of Mobile Network Planning, Optimization and/or O&M – Analytical, statistical and Presentation skills – Expert technical knowledge of BSS/NSS protocols including SS7 MAP/ISUP, SIGTRAN, SCTP BICC,M3UA, M2UA, , BSSAP, SCCP – Detailed knowledge of control and Access layer technologies with ability to evaluate protocol context and terminations for all MGCP and H.248 end points – Conversant with supplementary service delivery platforms (SDP, STP, HLR, SMSC, IVR etc. and their performance criteria. Knowledge of interworking of the various network nodes and services platform – Ability to perform protocol analysis for CAP messages including CAP3 – Excellent knowledge of TDM, IP/MPLS/Ethernet interfaces. – Understanding and practicability of relevant GSMA practices dealing with Global Roaming Quality [ PRD IR-21, IR-81, IR-42] – Ability to optimise scheduling of tasks and activities to meet specific project
goals and objectives – Excellent presentation skills and positive customer oriented attitude – Effective team leadership – Ability to deliver results using others
Relevant Experience – Minimum 10 years in GSM Network performance/Optimization – Minimum 5 Years Managerial experience – Minimum 12 year experience in Mobile Communication – Minimum 5 Years hands on experience in GSM Core operations/planning/optimization
Personal Characteristics & Behaviours – Ability to innovate and deliver value to business at multiple levels will play an important role – Ability to manage an outsourcing partner to deliver business solution – Ability to motivate and lead – Integrity – Analytical
Deadline: 29th September, 2012.
Senior Manager - Core Performance and Optimization Job (http://www.jobnavy.com/job/8830/senior-manager-core-performance-and-optimization-job-at-airtel-nigeria/)