IT ATM Support Analyst Job in Nigeria at Stanbic IBTC Bank Plc

[Jobrib]

Job Title: IT ATM Support Analyst

Job ID: 10085

Locations: Nigeria

Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)

Sector: Banking and Finance

MAIN PURPOSE OF THE JOB

•   Ensures adherence to defined IT policies

•   Liaises with the outsourcing service provider/vendors to ensure that outsourced functions are carried out according to pre-agreed service level agreements

•   Ensures smooth rollout of IT Infrastructure related responsibilities in new branches and branch revamps (ie systems, links, inverter, UPS installation and implementation.)

•   Ensures effective and proper installation and commissioning/decommissioning of ATMs, inverters, ATM links, etc. with ATM vendors, back-up power suppliers and link providers.

•   Identifying operational problems, solving them and/or coordinating the resolutions of problems with ATMs, inverters, new/revamp branches

•   Monitor and record performance  of the ATMs in terms QoS, transaction volume/traffic congestion, etc

•   Conducting surveys/tests prior to introduction of new ATM function on the network.

•   Working out solutions to improve the ATM service, networks and power availability

•   Eliminating errors and downtime by working with the vendors to ensure the availability of the ATMs, Inverters and ATM links.

•   Provide timely reports and feedback to management (formal and documented ATM uptime, transactions and cash volume reports)  

•   Oversees the installation, maintenance and proper usage of UPSes in the campuses and branches

•   Any other duties as may be assigned by Unit Head.

KEY RESPONSIBILITIES/ACCOUNTABILITIES

• Assist in managing the design, delivery and support for all ATMs, UPSes & Stabilizers bank wide

• Assist in the implementation and administration of equipment pertaining to ATM support.

• Assist in IT Infrastructure related responsibilities  of new branches and branch revamps

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