Customer Care Manager Job in Nigeria at a Multinational Company

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Job Title Customer Care Manager

Company: a Multinational Company

Responsibilities:

•   Providing help and advice to customers using the organization's products or services.

•   Communicating courteously with customers by telephone, email, letter and face to face.

•   Investigating and solving customer's problems, which may be complex or long standing problems that have been passed on by customer service assistants.

•   Handling customer complaints or any major incidents, such as a security issue or a customer being taken ill.

•   Keeping accurate records of discussions or correspondence with customers.

•   Producing written information for customers, often involving use of computer packages/software.

•   Writing report analyzing the customer service that your organization provides.

•   Developing feedback or complaints procedures for customers to use.

•   Developing customer service procedures, policies and standards for your organization or department.

•   Meeting with other managers to discuss possible improvements to customer service.

•   Training staff to deliver a high standard of customer service.

•   Leading or supervising a team of customer service staff.

•   Learning about your organization products or services and keeping up to date with changes.

Qualifications and Experience:

•   Minimum educational qualifications required for the position include a Bachelor's degree in any degree.

•   Minimum of 5 years relevant experience.

•   Excellent leadership and problem solving skills.

•   Excellent interpersonal skills.

•   Excellent attention to detail with good analytical skills.

•   Excellent verbal and written communication skills.

Deadline: 28th December, 2012

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