Integration Professional BSS Job at Alcatel-Lucent Nigeria

[Jobrib]

Job Title: Integration Professional BSS

Job ID: 1200000CJC

Job Location: Nigeria

Organisation: Alcatel-Lucent

Roles and Responsabilties:  –          Will be responsible for overseeing all activity related to BSS technical support. –          Expected to handle routine work assignments with minimal supervision as well as act as an escalation point within the technical support group for  BSS equipment issues. –          Capable of exercising good judgment within generally defined practices and procedures in selecting methods and techniques for trouble resolution.

-     Some of other responsibilities are:

•   Prima interface with customer for all maintenance and technical support activities.

•   Prima escalation point for BSS equipment issues.

•   Develops methods, techniques and evaluation criterion for obtaining results.

•   Provides immediate assistance for emergency and URGENT fixes as defined in service definitions.

•   Documents and logs all contacts and actions into CARES database per the Alcatel – Lucent Process.

•   Prepares Assistance Requests (AR) for escalation to Product House, by packaging with concise description, actions, and traces required for escalation of "bugs" and/or "request for assistance".

•   Follow up technical issues with remote support team and customer.

•   Creates technical documents (ECP's, MOP's) and weekly review meeting materials.

•   Provides work direction, problem resolution assistance and training to other technical support personnel as required.

•   Participate in technical meetings and conference calls related with TSS responsibilities.

•   Assists, as needed, in the direct technical support to customers on installation and maintenance activities to ensure Alcatel-Lucent Technologies equipment is functioning as designed.

•   Utilizes various tools and knowledge databases available to assist in the troubleshooting process.

•   Perform administrative tasks in a timeline and accurate manner such as vouchers, time-ticket reports, overtime reports, and others

Requirements:  

•   Excellent verbal and interpersonal communication skills required.

•   Ability to lead within a team environment.

•   Strong customer service and organizational skills.

•   Possesses a solid understanding of systematic troubleshooting, as well as having the capabilities to identify software and hardware issues in a timely manner with minimal supervision.

•   Ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems.

•   Complete knowledge of company products, systems, applications and programming languages.

•   Moderate understanding of Unix or other supported platforms.

•   Strong understanding of Alcatel-Lucent BSS product portfolio such as 9159NPO, 9153 OMCR, 9130BSC/MFS, 9125TC and protocols tester...

•   Ability to travel off-site to customer locations, trade shows, training schools and other required facilities when needed.

•   A University degree in electronics, electrical or computer science or an equivalent knowledge gained via operational experience or several years of on-job training in relevant areas.

•   Minimum 5+ years experience in the telecommunications industry preferred.

•   Strong technical background and abilities in oral and written communications.

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