Facilities and Services Manager Job at Guinness Nigeria Plc

[Jobrib]

Job Title: Facilities and Services Manager

AutoReqId: 35791BR

Location: Nigeria

Organisation: Guinness Nigeria Plc (a Diageo company)

Function: Human Resources

Type of Job: Full Time – Exempt

Level: L5 (M1)

Reports To: HR Service Delivery Manager

Context/Scope: – Facilities and Services provides an enabling environment and right work tools that promote our corporate values, enhances / drives employee engagement to effectively deliver business performance.  – The role is responsible for providing effective and efficient services to all employees leveraging on industry best practices and within approved costs.  – Ensures that service related activities are geared towards ensuring service providers render excellent services.

Dimensions:

Market Complexity:

The position has responsibility for providing services to employees in the three (3) brewery sites (Lagos, Aba, Benin), Headquarters and Sales offices spread across the country. The role also has responsibility for managing the company's guest houses.

Leadership Responsibilities:

1. Lead, execute and manage service related performance improvement projects to deliver overall business strategy

2. Develop & drive initiatives that are geared towards:

a. Improving the "non-cash" benefits for employees

b. Provision of an enabling work environment

C. Ensuring employee work environment communicates our vision, culture and values

Purpose of Role:

• To ensure employees/visitors are provided with the right environment/workplace, tools in line with our vision to deliver optimally

• Drive integrity and consistency of service related processes across the business by providing excellent service delivery to line managers, HR colleagues and employees.

• To maintain a work ethics of timely , relevant and quality service delivery at a value based costing

Key Accountabilities:

1) Oversee the continuous improvement of facilities management, medical services, fleet and travels and bench marking against industry and global best practices

2) Work with the corporate nursing manager to ensure the proper administration of the health insurance scheme

3) Develop Service Level Agreements (SLAs) and manage employee relations/communication

4) Overall accountability of managing the facilities budget and ensuring that spends are effectively controlled

5) Administer, supervise and implement actions from surveys/reports geared towards further improvement

6) Act as vendor relationship manager for outsourced services and periodic review of SLAs with external vendors for compliance & relevance

Skills, Qualifications and Experience Required:

•          Graduate Calibre with a minimum of 5 years post qualification relevant experience

•          Facilities management and general administration experience is required

•          Proven project management experience

•          Additional post graduate qualification in Human Resources will be an added advantage

•          ISO / HACCP/Occupational Health and safety accreditation or qualification is an added advantage

•          Excellent verbal and written communication skills

•          Excellent customer service

•          Strategic and commercial acumen

•          Proactive, quick thinking and brilliant execution

•          Tactful, diplomatic and approachable

•          Good team leader

•          Thorough & attentive to detail

•          Stakeholder management and ability to influence change at all levels

•          Good administrative skills

•          Very good planning and organisational skills

Barriers to Success in Role:

•          Lack of planning and organisational skills

•          Not familiar with best practices in relation to facilities management services

•          Not thinking like a business leader/owner

•          Not computer literate

•          Poor attention to detail

•          Inability to interface effectively with stakeholders

Work Location and Conditions:

•          Role is based in HQ and some travel may be required to other company sites within Nigeria.

•          May also be required to work weekends

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