LE II Information Technology Support Officer Job at British High Commission - Nigeria

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Job Title: LE II Information Technology Support Officer

Location: Abuja, Nigeria  

Organisation: British High Commission

The British High Commission is looking for an Information Technology Support Officer (ITSO) to work in its Management Section.

Job Description:

As an ITSO, your role will be flexibly tailored to:

•   Maintain and support the F3G desktop infrastructure at the BHC including both Software and Hardware.

•   Liaise with the UK IT Helpdesk teams and other third parties to assist in resolving problems.

•   Operate as the BHC Abuja IT Team Leader and directly line manage all Deputy IT Support Officers (DITSO's).

•   Provide a focal point for users IT related queries.

•   Monitor the IT shared mailbox to ensure all problems are resolved in a timely fashion and to the IT teams SLA's.

•   Help ensure the security of IT systems and report any potential breaches of security.

•   Support of all BHC standalone systems.

•   Support and maintain the BHC Echo systems for telephony, data and video conferencing services.

•   Support the BHC Residential Internet and its infrastructure.

•   Assist with provision and support of BHC supplied BlackBerry phones.

•   Ensure Work Orders are raised for all tasks undertaken.

•   Provide IT support for the BHC in Kaduna.

•   Complete the IT Audit in line with FCO guidelines.

•   Act as a budget monitor for the IT Team.

•   Provide support for the BHC SharePoint website as a Power User.

Qualities needed

To meet the challenges of this demanding position it is an advantage if you have: – Previous staff management experience;  – Ability to learn on the job from online technical training manuals.

The successful candidates must hold a British passport and be permitted to work in Nigeria. Any appointment is subject to the candidates successfully obtaining security clearance to conform to the F3G security policy.

Additional qualities will include Managing Self, Others and Resources, Delivering Results, Working with Others and Communicating.

The successful candidate will have excellent English oral and written communication skills, excellent organisational skills, including the ability to manage several tasks simultaneously; have strong interpersonal and networking skills and the ability to work with a diverse range of people.

Previous experience of Microsoft Vista, Microsoft Office 2007, Windows Network, Internet and Intranet, Users Helpdesk support, Training Users and delivering presentations are essential. A recognised IT qualification is desirable.

Confirmation of appointment will be subject to the successful applicant obtaining the necessary level of security clearance.

This is a full time position, from 8am – 4:00pm, Monday to Thursday and 8am – 1.00pm on Friday, also on occasion some additional hours may need to be worked. The job will be graded LE II with a monthly starting salary of N329, 656 and additional responsibility allowance of N22,916 per month. The job will be subject to six months probationary period. Successful candidates who are not liable to pay Nigerian tax will be subject to a 10 % notional tax deduction on the basic salary. The salary will be paid in Naira.

Applications should be sent to:

Human Resources Assistant

British High Commission Abuja

19 Torrens Close  

Maitama

Abuja

Or by e-mail to: recruitment.abuja@fco.gov.uk

Deadline for Applications: 19th March 2013

Applications should include full curriculum vitae, hand written statement in support of the application and be accompanied by a passport photograph.  Applications received after the stated deadline will not be considered. Telephone applications and enquiries will not be accepted. Only applicants called for interview will be contacted and it is likely that interviews will be conducted during the week commencing 8th April, 2013.

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