Reservation Manager Job at InterContinental Hotel Group

[Jobrib]

Job Title: Reservation Manager

Job Number: LAG000026

Location: Lagos, Nigeria

Organisation: InterContinental Hotel Group (IHG Nigeria)

The Reservation Manager is responsible to ensure the effective operation of the Reservations department and reassuring that all company standards of quality and cleanlines are maintained at all times whilst meeting the needs of the business.

The key responsibilities of the role include: Supervises all Reservation staff to ensure accurate status of room availability at all times, Advises Revenue manager & Front Office manager of any status changes,Spot checks daily on following day arrivals, Priority membership, airport pickup, payment methods etc, and other special requests,Coordinates with Sales & Marketing and Front Office sections and updates them on any changes in rates, promotions or packages, Promotes hotel facilities and services both locally and world-wide to all callers, Participates actively in both departmental budget elaboration and goals program and Ensures Upselling of Reservations whenever possible.

In return we'll give you a generous financial and benefits package including duty meals, hotel discounts worldwide and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.

At IHG we are committed to developing our team and managing our talent and would encourage internal as well as external candidates to apply for any of our vacancies.

So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.

Qualifications:

· A degree in Business Administration/MBA is preferred

· Previous Reservation management experience is preferred

· Good understanding of the local business and operation environments and markets

· Service minded and ability to involve and support operations

· Business savvy and good people skills

· Experience in emerging markets / similar hard locations

· Visionary & strategic thinker and ability to convert this to action

Job: Reservation Sales Agent

InterContinental Lagos will open in 2013 and will be located on Victoria Island, in the centre of Lagos home to the majority of foreign embassies and multinational companies, making it the perfect residence for affluent business and diplomatic travelers. Built on an elevated terrain overlooking Lagos's port and the city below, the 19 storey hotel will offer uninterrupted, spectacular views of Lagos Skyline.

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