SWIFT Transfer - Foreign Transactions Officer Job at Stanbic IBTC Bank Plc

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Job Title: Officer, SWIFT Transfer – Foreign Transactions

Job ID: 10793

Location: Lagos, Nigeria

Company: Stanbic IBTC Bank Plc

Parent Company: Standard Bank Group

Sector: Banking and Finance

Job purpose: To support and assist International Business Centre (IBC) team by providing efficient and effective transaction processing that enhances quality service delivery, promotes the possibility of exceeding customers' expectation at all times. In addition to minimizing operational losses as well as ensure good customer relationship at all times.

Key responsibilities:

• Answer telephone calls in a professional and positive manner as stipulated in the telephone mannerisms presentation

• Collate and sort out all SWIFT messages (incoming and outgoing messages)

• Registering all SWIFT messages (incoming and outgoing messages)

• Dispatch of all SWIFT messages (incoming and outgoing messages) to the various units/desks within IBC and other relevant stakeholders

• Registering and dispatch of MT101 messages received to the TPS Client care team

• Receives all incoming correspondences (from clients, correspondent banks, courier companies etc)

• Registering and dispatch of all incoming correspondences to the various units/desks within IBC

• Receipt and collation of all outgoing correspondences and delivery to the courier companies for onward delivery to the various recipients.

• Processing of the Forms M

• Attending queries, enquiries, requests of walk-in customers within the IBC space

• Sending of acknowledgement copies of transactions transmitted via SWIFT to clients & relevant internal stakeholders,

• Closing/resolving of transaction case ids on IBC remedy console

• Responding to queries and enquiries received via the IBC customer service email and/or telephone and/or IBC remedy.

• Escalate to Team Leader, Liaison & Due Diligence all long outstanding issues, sensitive customer complaints and queries that have a high monetary value/impact to the bank or the customer

• Provide constant feedback to Team Leader, Liaison & Due Diligence on all operational matters relating to desk

• Ensure compliance to recommendations made in Audit / Routine Control Officers' reports.

• Highlight irregular practices and take corrective action whenever possible.

• Ensure the correct and timely handling of assigned responsibilities.

• Any other function as assigned from time to time

• Daily spooling & forwarding of ALL incoming SWIFT messages to SWIFT officer.

• Reduction in customer complaints.

Key performance measure:

• Consistent achievement of high levels of customer service and satisfaction

• Compliance and improvement on turn- around times (TAT)

• Reduction of costs and increased throughput (output)

• Compliance to regulatory requirements governing banking practices

• Effective management and mitigation of operational risks

• Constant feedback and support to Team Leader, Liaison and Due diligence

• Error free processing-zero errors

• Proactive approach to work, willing to take responsibility, ownership and throughput.

Required Skills and Qualifications

Experience:

• Minimum of 2  year experience in a similar role

• Minimum of a BSc in a relevant discipline

• Attention to detail and results oriented

• Work in a fast paced environment

Knowledge:

• Knowledge of the products processed in Exchange Control and Compliance.

• An extensive knowledge and understanding of the various systems used within the department.

• Comprehensive understanding of banking transaction processes relevant to products and services offered to customers.

• Practical knowledge of how to input access and utilize information to analyze forecast trends.

• Knowledge of the applicable legislation.

• Understanding of the Bank's systems, processes and procedures.

• Understanding the basics of team dynamics and participation in developing and maintaining a team culture.

• Broad understanding of international business operations.

• Broad understanding of problem resolution in respect of role

• Knowledge in Foreign Exchange Controls and any other guidelines

• Knowledge of rules governing trade and Treasury transactions

Technical competencies:

• analytical and problem solving skills

• decision making skills

• effective verbal and listening communications skills

• computer skills including the ability to spreadsheet and

• Time management skills

• Identify cross–selling and migration opportunities and sell products/services reactively.

• Participate in tactical sales/marketing activities as required.

Personal competencies:

• Socially confident-puts people at ease, mixes easily, create good impression.

• Respond positively to change- be flexible, pro-actively encourage change.

• Teamwork skills – consistently promote teamwork, and add value within the team.

• Sense of responsibility – show respect towards others

• Independent and energetic – Needs to be self-motivated, enthusiastic and show initiative, paying attention to details

• Customer service oriented

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