Frontdesk Officer Job at Lonadek Nigeria Limited

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Job Title: Frontdesk Officer

Reference: FDO001

Location: Lagos

Organisation: Lonadek Nigeria Limited

Work Stream/Department:   Corporate

Summary of Responsibilities: Responsible for answering all inquiries and provide information to the general public, customers, visitors, and other interested parties regarding activities conducted at the company and location of departments, offices, and employees within the organization.

Details of Responsibilities:

• Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments.

• Greet persons entering establishment, determine nature and purpose of visit, and direct or escort them to specific destinations.

• Provide information about establishment, such as location of departments or offices, employees within the organization, or services provided.

• File and maintain records.

• Collect, sort, distribute, or prepare mail, messages, or courier deliveries.

• Perform administrative support tasks, such as proofreading, transcribing handwritten information, or operating calculators or computers to work with pay records, invoices, balance sheets, or other documents.

• Hear and resolve complaints from customers or the public.

• Process and prepare memos, correspondence, travel vouchers, or other documents.

• Transmit information or documents to customers, using computer, mail, or facsimile machine.

• Keep a current record of staff members' whereabouts and availability.

• Receive payment and record receipts for services.

• Schedule appointments and maintain and update appointment calendars.

• Take orders for merchandise or materials and send them to the proper departments to be filled.

Required Qualifications:

• HND or B.Sc. in any discipline.

Required Skills & Experience:

• 1 – 2 Years of experience

• Proficiency in the use of Microsoft Office Tools (MS Word, Excel and Power Point).

• Proven ability to apply tact and maintain high level of confidentiality.

• Service Orientation – Actively looking for ways to help people.

• Social Perceptiveness – Being aware of others' reactions and understanding why they react as they do.

• Verbal & Written Communication Skills, Presentation, Teamspirit, Administrative, Planning and Time Management

• Use of Web and Electronic Mail

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