Head, Sales Projects, Systems and Processes at Etisalat Nigeria

[Jobrib]

Job Title: Head, Sales Projects, Systems and Processes

Job Location: Lagos, NIGERIA

Organisation: Etisalat Nigeria

Job Summary: Oversee project and process management, systems enablement and training for all sales channels, including Indirect, Corporate, Retail and Field Force Agents

Principal Functions:

•   Collaborate with Technical and Commercial leadership, as well as with functional teams from Marketing and Products & Services to develop and execute aligned Go-to-Market (GTM) strategies aimed at growing sales revenues through channel enhancements

•   Lead project management (plan, execute and close) for the development and implementation of all new and existing sales enterprise-impacting projects

•   Account for the achievement of project objectives and overall quality assurance and control throughout the entire project life-cycle

•   Oversee the development, implementation and monitoring (BPM) of sales channels processes and procedures

•   Act as lead on all projects involving sales and oversee development, implementation and monitoring of all sales projects across existing channels

•   Manage Etisalat Nigeria?s MSISDN range to ensure optimal utilization and adequacy to cater for business needs

•   Ensure training of all Indirect Sales channel staff on products, processes and systems

•   Provide support and ensure high quality of BI reporting pertaining to Channel Partner incentives and commissions

•   Champion enablement/ automation of channel processes to drive aggressive growth of airtime sales and gross activations to ensure achievement of set goals and objectives

•   Ensure adequacy of support provided for all channels on sales systems-related solutions, e.g CRM, Inventory Management, Partner Management solutions, etc

•   Support development, implementation and reporting of incentive/ commission schemes for all Channel Partners in order to drive channel and revenue growth

•   Provide leadership and guidance to team members and manage subordinates? performance towards the achievement of overall team objectives

Educational Requirements:

•   Bachelor's degree in Marketing, Engineering, IT, Social Sciences or any other numerate discipline

•   Project management/ professional/ industry certification mandatory

•   Postgraduate qualification, e.g MBA, M.Sc. will be an added advantage

Experience,Skills & Competencies:

•   Between eight (8) and twelve (12) years directly-relevant post-NYSC work experience, with at least 8+ years in business analysis, sales planning and forecast, and channel management within the finance, technology and mobile telecoms business environment, and 4+ years in sales management and channels, systems and processes development and deployment

•   Ideal candidate must be able to demonstrate specialist to expert competencies in the following areas:

•   Oral and written communication

•   Documentation and presentation

•   Knowledge of the telecoms business environment

•   BPM and PM in start-up sales channel development

•   Relevant systems and tools, e.g CRM, O2D, Inventory Management, SFA

•   Delivery of novel projects and products from concept to implementation in the telecoms industry

•   Planning, budgeting, procurement (selection and negotiation), and project leadership

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