Marketing and Customer Service Director Job at a Power Generation and Distribution Company

[Jobrib]

Job Title: Director, Marketing and Customer Service

Reference: PSE303

Location: Nigeria  

Cadre: Executive Level

Organisation: Power Generation and Distribution Company (Power Sector)

Recruiter: Phillips Consulting Limited

The role: Responsible for planning, developing and implementing the company's marketing and customer service strategy, marketing communications and public relations activities, and driving excellent service quality.

Functions:

•   Provide planning and leadership to the marketing department by ensuring that the appropriate structures, systems, competencies and values are developed in order to meet the objectives of the marketing plan.

•   Establish customer services goals, develop plans and strategies, and ensure appropriate resources are deployed in other to achieve service objectives

•   Develop the company's branding strategies and guidelines and provides expert advice on brand reinforcement

•   Oversee marketing communications, public relations, internal and external publications and communications

•   Develop short and long term plans and budget for the marketing and customer service functions, monitor progress, ensure adherence, control budget, evaluate performance and recommend interventions

•   Support the pricing policy establishment process

•   Organize and direct marketing and strategy meetings and reviews on a regular basis

•   Establish a system of reports and communications between marketing, sales and customer service teams and ensure effective management of the teams

•   Provide periodic reports to senior management as required

•   Drive business growth through new business development, strategic partnerships, product development etc

•   Develop, implement and monitor systems and procedures necessary for the smooth operation of the marketing and customer service functions

•   Oversee and ensure the regular conduct of relevant market research and analysis including monitoring trends and competitor analysis

•   Lead special projects including cause-related marketing and special events

Requirements:

•   Minimum of a 1st degree in a related field

•   MBA or Masters degree in Marketing, Communications, Public or Media Relations, and/or relevant professional qualification is essential

•   Minimum of 12 years professional experience with proven track record

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