Kenya Airways Job Vacancies: Sales and Ticketing Supervisors

[Jobbers]

  Kenya Airways one of the best and most respected airline companies in Africa. Kenya Airways is currently recruiting for the following position(s) in Nigeria:

Job Title: Sales and Ticketing Supervisor

ROLE PURPOSE STATEMENT

To lead and motivate a sales/ticketing team that will provide excellent services to the customers so as to generate sales and revenue

KEY ACCOUNTABILITIES / RESPONSIBILITIES

•   To lead, guide and support sales and ticketing team to ensure quality service to clients.
•   To validate and reconcile daily sales returns to account for both cash collected and documents.
•   Handle and effect ticket endorsements to enhance customer relations and satisfaction.
•   To Handle customer complaints (denied boarding, baggage e.t.c) to ensure customer satisfaction and retention.
•   To prepare and administer the shift/leave roster for optimal utilization of staff and resources.
•   To uphold safety and security standards for the office to safeguard company resources.

[Jobbers]

COMPETENCIES

•   Team Player
•   Good communication skills
•   Excellent KQ product knowledge
•   Ability to lead/guide and make decision High level integrity/accountability
•   Pleasant personality/approachable Confident and well groomed
•   Customer focused
Knowledge, Skill & Experience
•   University graduate
•   IATA / UFT AA Diploma / intermediate and advance airline fares and ticketing course
•   3 years airline experience in sales and ticketing

METHOD OF APPLICATION

Interested candidates are required to submit applications and Curriculum Vitae.
The Country Manager
Kenya Airways
P.O. Box 50147
Ikoyi – Lagos.

Application Deadline: 31 March, 2011.