Swift Nigeria Jobs: Customer Service Representatives

[naos]

Swift Networks is an innovative leader in Nigeria's fast growing broadband telecommunications space, providing reliable high speed broadband access and voice services to businesses, professionals and residential customers. Swift is currently recruiting for the following position(s):

Job Title: Customer Service Representatives

Job Objectives:
Interact with customers to provide and process information in a courteous and professional manner, in response to inquiries, concerns and requests.

Knowledge, Skills and Competencies:
•   Basic computer knowledge - the person should be adept in using search tools, browsers, email features; and CRM solutions;
•   Good written and oral communication skills - fast and correct typing, with proven ability to create grammatically correct responses; Sound judgmental powers; ability to manage difficult customer situations, respond promptly to the needs of the customer, and solicit feedback to improve service;
•   Knowledge of customer service principles and practices, ability to multi-task including ability to understand multiple products and multiple levels of benefits within each product;
•   Ability to work under different shift schedule (day, night and weekend);
•   Persistent and supportive attitude;
•   Ability to treat people with respect under all circumstances and to instil trust in others while upholding the values of the organization;
•   Ability to relate with customers and handle telemarketing;
•   Sound knowledge of telephone etiquette and excellent listening skill.

[naos]

Minimum Qualification and Experience:
•   A first degree in Computer Sciences, Electrical/Electronic Engineering, Information Technology with a minimum of 2nd class honors, upper division, from a reputable university.
•   Experienced exceptional candidates with background in Business, Social Sciences and the Humanities with a minimum of 3 years' experience in a similar position can also apply.

METHOD OF APPLICATION   

Qualified and interested candidates should forward their resume prepared in Microsoft Word format to hr@swiftng.com using the job title as the subject of the email.

Deadline: 7th April, 2011.

Only eligible candidates will be contacted. Please note that applications received after the stipulated period will not be processed.