Team Lead, Business Solutions Analyst Job at MTN Nigeria

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Job Title: Team Lead, Business Solutions Analyst

Job ID: 1978

Location: Lagos, Nigeria

Division: Information Systems

Organisation: MTN Nigeria Communications Limited

Job Description:

•   Evaluate business requirements and serve as internal consultant to the business during product and project initiation requiring new or modified applications.

•   Identify and  audit product proposals, business requirements, existing policies and technologies

•   Articulate various aspects of MTNN business and business drivers to other divisions e.g. Marketing, Sales & Distribution, Customer Relations etc

•   Monitor business process improvement initiatives especially with regards to product development and continually find ways to streamline PPP's and align them to international best practice.

•   Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, business analysis, task and workflow analysis.

•   Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.

•   Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements and deliver functional requirements and business requirements documentation.

•   Develop requirements specifications according to standard templates, using natural language.

•   Collaborate with developers and subject matter experts to establish the technical vision and analyze tradeoffs between usability and performance needs.

•   Be the liaison between the business units, technology teams and support teams

Job Conditions:   

•   Normal MTNN working conditions

•   May be required to work extended hours

Reporting To: Solutions Delivery Manager

Required Skills:

•   A first degree in Computer Science, Information Technology Systems or related field from a reputable institution.

•   At least 4 years general business experience, including:

•   Formal business analysis, automated function process and data modelling experience

•   Business analysis experience in a Customer Care or Marketing environment is an added advantage

•   Project management experience and exposure to formal requirements, design processes and enterprise architecture frameworks e.g. NGOSS is a distinct advantage

Qualification: A first degree in Computer Science, Information Technology Systems or related field from a reputable institution.

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