Field Support Engineer Job at Main One Cable Nigeria

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Job Title: Field Support Engineer  

Job Location: Lagos, Nigeria

Organisation: Main One Cable Nigeria

This position requires an experienced Microwave & Fiber Engineer/Technologist. The applicant needs to be technical by nature, good with their hands, able to install wireless metro Ethernet equipment and support a client base of new and existing clients nationally. They must have demonstrable knowledge of Metro Ethernet technology and practices.

Responsibilities:

•         Conduct accurate and concise site surveys (MW & Fiber)

•         Generate site operational reports

•         Customer site installation, configuration and set-up

•         Day to day administration on wireless and fiber network

Qualifications, Skills  & Competencies:   

•         Demonstrable equipment knowledge on RAD, OSN, Ceragon and Dragon Wave

•         Able to sufficiently complete efficient equipment alignment

•         Demonstrable understanding of Basic to Advanced Networking TCP/IP, UDP

•         2 to 3 years' hands on experience

•         Excellent planning and organizational skills (self-managing)

•         Hardware and software troubleshooting

•         Hardware and software installation

•         Remote monitoring of Metro Ethernet systems and applications

•         Remote support of users and hardware

•         BSC/HND in Electrical & Electronics or Computer Engineering

Demands of the job:

•         Excellent communication and interpersonal skills

•         Excellent time management skills

•         Professional and presentable

•         Team player and all-rounder

•         Problem Solver

•         Customer Service oriented (Have the ability to deal with clients on all levels and resolve problems)

•         Ability to work well under pressure

•         Must be able to take charge of a situation if unforeseen problems arise

•         Accurate and analytical

•         Compliance with process and Company's policies

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