Crew Support Supervisor at Global Profilers

[NJD]

Category:HR, Administration, IR (Port harcourt)

Sector:Hotel / Aviation / Travel / MediaPublished On:2013-05-09 07:51:18OUR COMPANY:Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Crew Support Supervisor for our client which is Aviation Company.

RESPONSIBILITIES:

• Local schedules are accurate and updated / distributed in a timely manner
• Travel being booked is cost effective and within policy
• Transport and Protocol are meeting company safety and security standards and SLA's
• Visa and passport tracking is being closely monitored
• Accommodations are being utilized to maximum efficiency
• Identify staff development requirements and plan to meet those needs
• Facilitate cross training amongst similar job functions Cover Crew Support Coordinator duties as required
• Assist with Resource Support Manager duties during leave period.

In training / transition – over next 2-3 yrs.

• Familiarization with company's soft policies (HR/Operations as it effects company Crew)
• Act as point of contact for crew to assist with policy and administrative issues
• Familiarization with Operations Center (OC) in Dallas / AIMS program
• Act as point of contact for STP's on scheduling issues affecting payroll (medical leave, leave of absence, resignations etc)
• Act as point of contact on travel issues
• Participate in regular management and planning meetings to identify upcoming needs:

Manage Long Term Crew Planning

• Maximize Resources
• Forecast requirements / Identify gaps
• Ensure crew availability to meet contractual requirements
• Co-ordinate incoming new crew process with various departments
• Internal reassignment or new hire (HR/OC)
• Visas
• Training
• Licensing
• Travel and Travel Management Companies (TMC)
• Ensure maximize efficiencies and policy adherence with international and domestic travel
• Act as point of contact for company on travel policy issues
• Accommodations and catering
• Long Term – meet SLA's
• Short Term (transit hotels) – meet company standards
• Monitor and review
• Medical Facilities
• Source approved facilities as required (new base starts within Nigeria)
• Act as point of contact with Company's Benefits Dept. for contract set-up, administration and direct billing
• Crew Support
• Responding to crew issues in a timely manner and follow-up to resolution
• Familiarization with Company's Union agreements (pilots and engineers)
• Lead discussion and feedback sessions with crew / direct reports
• Ensure important communications are distributed / posted
• Develop and maintain Crew Briefing Sheets for bases within Nigeria

QUALIFICATION AND EXPERIENCE:

• Hold a college degree or diploma in business administration or equivalent combination of education and experience.
• With at least 5 years experience in supervisory or management positions
• Logistics, travel co-ordination, scheduling experience an asset
• Proficient in Microsoft Office
• Team player with exceptional leadership, interpersonal, problem solving and organizational skills
• Ability to work independently with minimum supervision
• Effective communicator – orally and written
• Strong coaching skills
• Demonstrated initiative and flexibility within a dynamic culturally diverse environment
• Flexible schedule - available for after hours calls/e-mail monitoring

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