Crew Support Supervisor Job at Global Profilers Nigeria

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Job Title: Crew Support Supervisor

Reference: Ref: 173

Location: Nigeria

Employer: Global Profilers

Category: HR, Administration, IR (Port hacourt)

Sector: Hotel / Aviation / Travel / Media

OUR COMPANY: Global Profilers is a Recruitment & HR Services firm specialized in recruitment in Africa; we are currently looking for a Crew Support Supervisor for our client which is Aviation Company.

RESPONSIBILITIES:

•   Local schedules are accurate and updated / distributed in a timely manner

•    Travel being booked is cost effective and within policy

•   Transport and Protocol are meeting company safety and security standards and SLA's

•   Visa and passport tracking is being closely monitored

•   Accommodations are being utilized to maximum efficiency

•   Identify staff development requirements and plan to meet those needs

•   Facilitate cross training amongst similar job functions Cover Crew Support Coordinator duties as required

•   Assist with Resource Support Manager duties during leave period.

In training / transition – over next 2-3 yrs.

•   Familiarization with company's soft policies (HR/Operations as it effects company Crew)

•   Act as point of contact for crew to assist with policy and administrative issues

•   Familiarization with Operations Center (OC) in Dallas / AIMS program

•   Act as point of contact for STP's on scheduling issues affecting payroll (medical leave, leave of absence, resignations etc)

•   Act as point of contact on travel issues

•   Participate in regular management and planning meetings to identify upcoming needs:

Manage Long Term Crew Planning

•   Maximize Resources

•    Forecast requirements / Identify gaps

•   Ensure crew availability to meet contractual requirements

•   Co-ordinate incoming new crew process with various departments

•   Internal reassignment or new hire (HR/OC)

•   Visas

•   Training

•    Licensing

•   Travel and Travel Management Companies (TMC)

•   Ensure maximize efficiencies and policy adherence with international and domestic travel

•   Act as point of contact for company on travel policy issues

•   Accommodations and catering

•   Long Term – meet SLA's

•   Short Term (transit hotels) – meet company standards

•   Monitor and review

•    Medical Facilities

•   Source approved facilities as required (new base starts within Nigeria)

•   Act as point of contact with Company's Benefits Dept. for contract set-up, administration and direct billing

•   Crew Support

•   Responding to crew issues in a timely manner and follow-up to resolution

•   Familiarization with Company's Union agreements (pilots and engineers)

•    Lead discussion and feedback sessions with crew / direct reports

•   Ensure important communications are distributed / posted

•   Develop and maintain Crew Briefing Sheets for bases within Nigeria

QUALIFICATION AND EXPERIENCE:

•   Hold a college degree or diploma in business administration or equivalent combination of education and experience.

•    With at least 5 years experience in supervisory or management positions

•   Logistics, travel co-ordination, scheduling experience an asset

•   Proficient in Microsoft Office

•   Team player with exceptional leadership, interpersonal, problem solving and organizational skills

•   Ability to work independently with minimum supervision

•   Effective communicator – orally and written

•   Strong coaching skills

•   Demonstrated initiative and flexibility within a dynamic culturally diverse environment

•   Flexible schedule – available for after hours calls/e-mail monitoring

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