Customer Support Officer Job at Kin Consults Nigeria

[Jobrib]

Job Title: Customer Support Officer

Location: Nigeria

Recruiter: Kin Consults

Responsibilities:

•   Deal directly with customers either by telephone, electronically or face to face

•   Respond promptly to customer inquiries

•   Handle and resolve customer complaints

•   Obtain and evaluate all relevant information to handle product and service inquiries

•   Provide pricing and delivery information

•   Perform customer verifications

•   Set up new customer accounts

•   Process orders, forms, applications and requests

•   Organize workflow to meet customer timeframes

•   Direct requests and unresolved issues to the designated resource

•   Manage customers' accounts

Requirements: B.Sc or HND in Mass Communication, Secretarial Studies or the social sciences.

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