Relationship Manager, Preferred Banking - Broad Street Job at Standard Chartered Bank Plc

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Job Title: Relationship Manager, Preferred Banking – Broad Street

Employer: Standard Chartered Bank Plc (SCB)

Job ID: 393450

Job Function: Consumer Banking

Location: Nigeria – SCB

City: Lagos

Full/Part Time: Full time

Regular/Temporary: Permanent

Job Description:  – Enter job dThe role holder is primarily responsible for driving profitable volume growth from existing & new customers by proactively engaging the customers, understanding and meeting their needs with the full range of Consumer Banking products offered.  – They manage an assigned portfolio of customers within the Excel / Preferred or Priority business and focus on deepening existing relationships as well as extending the relationship further into additional new product areas to improve customer¿s value contribution.  – They would typically operate out any of the specific locations with face to face being the primary mode of interaction.

In addition, the role holder would be licensed /certified / skilled to provide information / advice on all bank products and will work collaboratively with product specialists from various Business Units / Value Streams to design specific offers to be made to the customers based on their feedback and needs from the engagement doneescription.

Key Roles & Responsibilities:

Relationship Management (Required);

•    Grow customer portfolio size by deepening existing customer relationships

•    Retain existing highly valuable customers; Grow share of wallet with the bank through focused relationship management activities

•    Provide advice on potential financial solutions based on identified needs

•    Resolve client queries without further escalation

•    Analyse financial requirements of customer and match with banks product offerings

Relationship Management (Excellence);

•    Main banker for majority of clients in portfolio

•    Majority of clients in portfolio are ¿long standing¿

•    Work effectively across geographic borders with customers to deepen relationship with bank

•    Pass on high net worth customers to the Private Bank

•    Offer holistic advisory and consultancy services to key clients in portfolio

Customer/ Business Acquisition (Required);

•    Solicit new to Bank and new to product leads from the Excel or Priority business segments

Customer/ Business Acquisition (Excellence);

•    Consultative selling of multiple products to customers based on identified needs

•    Turn service recovery into sales opportunity

•    Refer highly satisfied customers to generate sales

•    Analyse and review potential business to ensure maximum profitability

Collaborative Partnership -Advisory / Consultation (Required);

•    Collaborate with product specialists, to deliver effective customer solutions

Collaborative Partnership -Advisory / Consultation (Excellence);

•    Identify product specialists across different value centers to satisfy anticipated customers¿ needs

•    Broader product holding ratio

Risk Management & Control (Required);

•    Operate within Risk & Compliance requirements/ framework

•    No reported mis-selling cases

Risk Management & Control (Excellence);

•    Loan impairment below competitors; loss rates

•    Is able to convert service recovery issue into customer loyalty opportunityEnter roles and responsibilities.

Qualifications & Skills: Good First Degree from an accredited University

Required:

•   Customer Relationship Management (Advanced)

•   Data Conversion & Reporting (Core)

•   Credit Risk Analysis (Core)

•   Legal & Regulatory Knowledge (Core)

•   Market / Competitor Knowledge (Core)

•   Product knowledge (Core)

•   Risk Management (Core)

•   Needs profiling & analysis (Core)

•   Negotiation & Objection Handling (Core)

•   Needs Based / Consultative Sales Skills (Core)

Excellence in Role:

•   Customer Relationship Management (Expert)

•   Market / Competitor Knowledge (Advanced)

•   Product knowledge (Advanced)

•   Needs profiling & analysis (Advanced)

•   Negotiation & Objection Handling (Advanced)

•   Needs Based / Consultative Sales Skills (Advanced)

Additional Job specific skill or knowledge area;

•   Social / Networking skills

•   Phone based conversation skills.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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