Customer Relationship Officer - IBADAN at Standard Chartered Bank Nigeria

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Job Title: Customer Relationship Officer – IBADAN

Job ID: 396203

Job Function: Wholesale Banking

Location: IBADAN, Nigeria – SCB

Employer: Standard Chartered Bank Nigeria

Job Description

Manage and deliver excellent customer service at your branch, which will enable the branch/bank to achieve it's service targets and bottom line projections.

Key Roles & Responsibilities:

•   To acquire,grow and deepen customer relationship in wealth segment and SME segment through excellent service delivery,with specail focus on the analysis of their personal,financial as well as investment needs and objectives.

•   Managing the customer service function toensure the delivery of quality servic to customers,the projection of a professional and warm image,maintainance of operational controls and improvement in operation effieciency.

•   Attend to customer sales/enquiries

•   Evaluate customers needs and provide advice as to product required

•   Cross sell bank's products to current/potential customers

•   Grow and manage customer base in personal and SME portifolio segment

Qualifications & Skills:

•   B.Sc from any recognised University

•   A good knowledge of the bank's products, services and policies.

•   Good service skills/etiquette/personal presentation

•   Good knowledge of bank cash related policies.

Application Closing Date: 24th September, 2013

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