Country Sales Operations Specialist Job at HP Nigeria

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Job Title: Country Sales Operations Specialist

Reference: 1189112

Employer: Hewlett-Packard (HP)

Description:

•   Analyzes sales data and compiles information for reports (e.g., pipeline forecasting, quality assurance); identifies trends and makes observations.

•   Manages day-to-day post-sales order management (e.g., credits, returns) and resolution of customer issues (e.g., specialized product builds, performance reports, data analysis); handles multiple moderately complex customer accounts.

•   May mentor non-exempt level team members on day-to-day activities.

•   Manages open order (backlog) report issues resolution and reaches out to supply chain or factory to determine source of delay; communicates status and escalates issues as necessary.

•   Resolves order management issues for all product lines using specialized subject matter knowledge and analysis; serves as a subject matter expert to other departments (e.g., testing new systems to ensure order management system works correctly).

•   Handles several customer accounts that have low to moderate importance.

•   Supports solutions that impact other departments.

Qualifications:

Education and Experience Required:

•   First level university degree with recommended focus in business or finance.

•   Typically up to 5 years of experience in a related field.

Knowledge and Skills Required:

•   Good communication skills (e.g. written, verbal, presentation); mastery in English and local language as well as other languages as required.

•   Intermediate knowledge of internal processes and policies.

•   Developed understanding of local legal compliance issues.

•   Strong problem-solving and analytical skills.

•   Good teamwork skills.

•   Intermediate time management skills.

•   Developing project management skills.

•   Developing mentoring and coaching skills.

Job: Sales Operations

Primary Location: Lagos, Nigeria

Schedule: Full-time

Job Type: Early Career

Shift: Day Job

Travel: No

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Source: Country Sales Operations Specialist Job at HP Nigeria