Customer Service Officer Job at Workforce Management Centre Limited

[Jobrib]

Job Title: Customer Service Officer

Location(s): Awka Zone, Nigeria

Level: Executive Trainee/Assistant Banking Officer

Employer: Bank

Recruiter: Workforce Management Centre Limited (WMC)

Our client is a Bank that holds an enviable legacy among the biggest banks in Nigeria with footprints across West Africa and Europe.

It has recently been repositioned, rebranded and is expanding its operations. The bank is now seeking for individuals, who are interested and driven enough to take up the exciting challenge of writing a new history for the financial industry in Nigeria, to fill the following vacancies that exist in the Bank in the South East, South South and Lagos regions.

Job Objective: This position will provide exceptional customer service and is strongly focused on providing information and advice on the bank's products and services.

Responsibilities:

•   Achieves customer service objectives by contributing customer service information and recommendations to strategic plans and reviews.

•   Preparing and completing action plans; implementing production, productivity, quality, and customer-service standards.

•   Problem resolution, completing audits; identifying customer service trends.

•   Determining system improvements; implementing change.

•   Determines customer service requirements by maintaining contact with customers; visiting operational environments; conducting surveys.

Requirements:

•   Candidates applying for each role must possess relevant experience from a bank

•   Minimum of First degree in any discipline. Additional qualification will be an added advantage

•   Ideal candidate for each role must possess strong business acumen and must be result oriented.

•   Very strong desire to make significant impact

Apply to this job