Teller Service Manager - Yaba Branch Job at Standard Chartered Bank Plc

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Job Title: Teller Service Manager – Yaba Branch

Employer: Standard Chartered Bank Plc (SCB)

Job ID: 407913

Job Function: Consumer Banking

Location: Lagos, Nigeria  

Full/Part Time: Full time

Regular/Temporary: Permanent

Job Description

• Delivering quality service to customers via efficient and accurate processing while projecting a professional and warm image in all interpersonal dealings.

• Ensuring that there is water tight cash controls in place at all times.

Key Roles & Responsibilities

•   Supervision of the processing of all daily cash site transactions for deposits into current and fixed deposit accounts (Involving cash and cheques) and handling associated customer interactions/inquiries/complaints to a specified standard of quality.

•   Ensure that Cash is moved to the Central Cash regularly in order to keep vault balance at minimal level.

•   Cash site transactions are posted next working day latest.

•   Ensure the Teller's cash have been balanced daily, tellers registers updated, checked against screen balances and traced / agreed with the General Ledger the following morning.

•   Ensure that the Vault Cash (local), has been balanced daily and traced / agreed with the General Ledger the following morning.

•   Bank Cheque books are examined and blank forms remaining verified each day.

•   Transactions held over are recorded and traced the following day

•   Cash custodians must check tellers' boxes and cash areas when locking tellers away each day to ensure that no cash is left out

•   Entries relating to drafts issued are traced to the General ledger from the draft Counterfoil each day.

•   Bank drafts (all currencies) must be examined and forms remaining verified each day.

•   Late Teller transactions are recorded and posting traced the next day

•   Suspense accounts are reconciled and outstanding items fully explained each day

•   Payments must be made in accordance with customer mandates, and call back made for amounts exceeding N285, 000.

•   ATM custodian

•   Ensure you remain alert to the risk of Money Laundering and assist in the bank's efforts in combating it by adhering to the principles in relation to: ''Identifying your customer, knowing your customer, reporting suspicions, safeguarding records, and not disclosing suspicions to customers. Ensure your staff are trained in combating Money Laundering.''

•   Vault key custodian

•   General reconciliation and control activities which may typically include:

•   Processing of Customs Duty payment

•   Statistics and Reconciliation

•   Be an authorized Checker on Filenet

•   Central control of branch Cash

•   Supervision of posting of clearing cheques

•   Reconciliation of operating accounts for daily control as well as surprise audit proofing.

•   General filling Gathering/preparation of statistics for service quality and productivity indicators.

•   Conducting investigators initiated by customer inquiry.

•   Cross selling of Banks' products.

Qualifications & Skills:

•   B.Sc from any Recognised University  

Thorough Knowledge of  SCB products, operational procedures:

•   SCB's procedures/ Related Policies

•   Banking practices /Regulations

•   Good Customer relations/ Customer Focus

•   Goal Oriented

•   Good Interpersonal skills

•   Good Communication skills

•   Good Knowledge of the operations of other departments

•   Good knowledge of the Bank's products.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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