Medium Enterprise Relationship Manager - Lagos Job at Standard Chartered Bank Plc

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Job Title: Medium Enterprise – Relationship Manager

Employer: Standard Chartered Bank Plc (SCB)

Job ID: 408203

Job Function: Consumer Banking

Location: Lagos, Nigeria

Full/Part Time: Full time

Regular/Temporary: Permanent

Job Description:  – Provide leadership and coordination of the SME ME Team in the Branches (GRA Branch and Agidingbi Branch)  – Market, sell and acquire SME products through pro-active and consultative approach and detailed understanding of Customers' business(es) and internal offerings to enhance revenues and profit.

Key Roles & Responsibilities:

•   Directly work with customers to secure new business relationships, through referrals and different Sales Channels, via the analyses of their needs and provision of SME products and services.

•   Grow share of Clients portfolio size by deepening existing Clients' relationships

•   Analyses and reviews quality of potential business to ensure maximum profitability.

•   Maintain accurate and up-to-date records of all actual and attempted customer interactions.

•   Liaise and provide leadership in areas of expertise, particularly in the provision of products and services to customers after identification of their needs.

•   May be requested to co-ordinate Country or Regional initiatives within SME team.

•   Provide feedback to Senior Management, Marketing and Product management on customers' needs and the efficiency of marketing strategies and tactics.

•   Responsible for delivering a service to customers that matches the Bank's brand promise of being 'The Right Partner'.

•   Operate within Risk & Compliance requirements/framework

•   Ensure you remain alert to the risk of money laundering and assist in the Bank's efforts in combating it by adhering to the key principles in relation to:-

•   Identifying your customer, knowing your customer, reporting suspicions, safeguarding records and not disclosing suspicions to customers.

Qualifications & Skills:

•   Good first degree or requisite technical skills gained through professional associations & practical experience.

•   >8 years experience.

•   Good working knowledge of Banking products.

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

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