Protocol Officer Job at an Oil and Gas Company in Nigeria

[Jobrib]

Job Title: Protocol Officer  

Employer: Oil and Gas Company

Recruiter: Hamilton Lloyd and Associates

Department/Unit: Administration department

Location: Lagos and Abuja

Reports to: Head-Administration department.

Direct reports from: Front desk officer, Drivers and Mail dispatch officer

Internal relationships: All employees

External relationships: Contractors, Government agencies, Embassies and Airlines.

Role Summary: This role is responsible for interfacing with external bodies including embassies, travel agents, Airlines etc for administration/ liaison purposes.

Responsibilities:

•   Provides oversight of activities at the front desk.

•   Acts as a liaison between the organisation and embassies, airlines and travel agents to process travel documents and purchase airline tickets for all official trips within and outside the country

•   Maintains relevant internal information lists (staff contacts details, quick dial numbers, etc.)

•   Oversees activities of the organisation's pool cars and drivers, responding promptly to cases of delinquency, accidents and other emergencies and escalating issues where necessary to management.

•   Responsible for event planning, briefing formalities and procedures.

•   Liaises with insurance companies and regulatory bodies to ensure prompt renewal of licenses and insurance for vehicles.

•   Liaises with the procurement officer for prompt purchase of fuel for the organisation's pool cars.

•   Liaises with vendors/external maintenance workers to negotiate cost effective rates for vehicle maintenance.

•   Makes arrangements for hotel accommodation for staff and visitors

•   Liaises with Branding and Communications department for the organisation of office events e.g. Annual General Meetings.

•   Other administrative jobs as may be assigned

Key Skills and competencies:

•   Contract and service level agreement management.

•   Good analytic decision making and problem solving.

•   Effective communication skills.

•   Good knowledge in international affairs and behavioral etiquette.

•   Proficiency in the use of MS Office suite. (Word and Excel)

•   Interpersonal and people management skills.

•   Good time management and organisational skills.

•   Excellent record keeping abilities.

•   Ability to interact with employees at all levels

•   Ability to get a job done under pressure and within tight timelines

•   Negotiation skills.

•   Excellent customer service skills

Key Performance Metrics:

Performance Area;

•   Staff Management

Performance Indicators;

•   Client satisfaction at the front desk

•   Timeliness of responding to Visitors

•   Orderliness of the Front desk.

Performance Area;

•   Document preparation

Performance Indicator;  

•   Process turnaround time

•   Frequency of issues arising from travel documents/ proceedings.

•   Timeliness in booking of flights and confirmation of travel itinerary to staff.

Candidates Requirements:

Education: – Bachelor's Degree in any social science course. – Relevant professional qualification e.g Certified Protocol Professional is an added advantage

Experience: 5 years relevant working on the job and in relevant administrative role.

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[Nifemi Donald]

Any job in any Oil and Gas company is ofen rushed by graduates of Nigeria so they know we're talking nothing but Big Money!