Author Topic: Fraud Prevention and Support Manager Job at Stanbic IBTC Bank Plc  (Read 276 times)


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Job Title: Manager, Fraud Prevention and Support

Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)

Job ID: 12507

Location: Lagos, Nigeria

Division Group: Governance & Assurance

Position Category: Group Financial Crime Control

Employment Type: Full Time – Permanent

Shift: Yes

Regulatory Approval; Yes

Job Purpose: Assist the Head fo FCC Stanbic IBTC with the development and implementation of a fraud prevention and detection plan to adequately mitigate fraud risk in Stanbic IBTC.

Key Responsibilities:

• Manage, lead, provide guidance and facilitate fraud awareness initiatives rolled out to countries

• Develop, implement and manage fraud prevention and detection initiatives in Nigeria

• Provide guidance and network within the various areas within the Bank and externally to develop fraud detection methods

• Proactively determine high risk business units and potential internal fraud and operational risks

• Assist in  proactively facilitate the early detection of fraud

• Execute and co-ordinate  annual Fraud Prevention & detection plan

• Analyse Fraud Losses and Special Investigation reports to mitigate risk through proactive fraud prevention initiatives

• Provide effective loss and risk management through proactive detections and prevention interventions

• Loss analysis and mitigation through fraud prevention initiatives.

People Management:

• Develops and maintains an open communication channel with FCC team in country and support staff to foster teamwork

• Facilitates the views of the team members, resolves issues raised by the team and escalates issues if required and provides feedback to teams on an ongoing basis.

• Promotes a culture where the values of the Bank are “lived” and maintained

• Fostering a climate of self-development, learning and personal growth

Fraud Awareness:

• Fraud Hotline and Ethics Line – Management and promote in line with Group specific plan

• FraudStop Programme – Create ongoing awareness through constant awareness creation and communication to countries.  Monitor and manage special  FraudStop campaigns

Risk and Loss Management:

• Highlight control deficiencies to the Business stakeholders.

• Minimise reputational risk by interfacing with relevant parties.

• Apply knowledge and experience to identify fraud, risk and highlight to management.

Reporting and Support:

• Provide monthly MIS on FraudStop Programme, Fraud initiatives developed and implemented in country, number of staff trained and fraud presentations conducted by country FCC.

• Attend External Stakeholder’s meeting and build relationships – Nigerian Electronic Fraud Forum (Neff), Special Fraud Unit (SFU) of the Nigeria Police Force, Fraud Awareness Working Group (FAWG)

• Operational Risk and Compliance Committee (ORCC) Meeting  & Reports

• Investigations support: – Extract information from systems that is relevant, accurate and reliable to the case allocated  for  E.g.: *   Statements [VAF/Card/HL/SAP/BDS] *   Demographics [VAF/Card/HL/SAP/BDS] *   Online Searches *   Credit Bureaux’s  – Obtain original documents required for the investigation of the cases. – Conducting preliminary investigations in order to provide investigators with direction on where to focus their investigation. – Profile individuals and business identified as subject of investigations. – Identify further relationships between subjects and suspects using available data and systems. – Tracing of transactions passing through accounts, analyzing data obtain in order to have a clear view/ understanding of subject’s account/s activities and account behaviour. – Liaise with other Banks investigation enquiries relating to staff and customers who are under investigation  – Processing of Indemnity forms to retrieve blocked  fraud funds from other Bank

• Frauds & Forgeries Reports to CBN, NDIC, FITC and CIBN and armed robbery return to the same Institutions

• Dismissed and Terminated Staff Report to CBN, NDIC, FITC, CIBN

• MasterCard Safe-online fraud reporting

• Visa Fraud reporting

• Actioning of Master Card and Visa alerts issued on suspected compromises identified where it is suspected that Stanbic IBTC card details could be at risk.

• Processing of letter of invitation and booking of meetings for expatriate visitors.

• Logistics and travel arrangements for visiting GFCC Staff

• BAC reports and meetings

• Supervision of VRM fraud alert actioning and analysis

• Response to CBN,NDIC,CIBN queries on fraud and forgeries in the Bank

• Action Subpoenas from EFCC, Police, Courts

Key Relationships:

External Relationships: Establish good relationship with all country employees, departments, support structures etc. through continuous communication, support and fraud prevention interventions.

Internal Relationships: Establish good relationship with other business units within Centre through ongoing communication and engagement.

Performance Measures:

• To successfully gather intelligence and convert it into actionable fraud prevention initiatives

• Provide effective and efficient support and MIS to FCC management

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