General Manager - Nigeria Job at Firstplus Planning Consultants Limited

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Job Title: General Manager

Location: Port Harcourt, Nigeria  

Reporting To: Chairman Board of Directors

Employer: Firstplus Planning Consultants Limited

Job Purpose/Scope: To co-ordinate and maximise the hotel's physical and human resources, achieving optimum standards of service and value to hotel guests within profit objectives and in a manner consistent with the company's philosophy and policies.

Key Responsibilities:

•   To be involved in pre-opening activities.

•   Overall responsibility for the day-to-day running of the hotel, including the delivery of a high standard of customer service.

•   Developing improvement action.

•   Efficient operation and cost control of all hotel departments and facilities

•   Rooms and public areas consistently maintained to standards of attractiveness, comfort and cleanliness

•   Food and beverage consistently maintained to standards of quality, innovativeness, service and presentation

•   Ensure energy consumption is monitored and minimised

•   Coordinate planning sections with regards to time tables, work schedules, employer – employees' relations within different services.

•   Ensure adherence to relevant legislation relating to: fire; hygiene, employment, licensing, etc.

•   To represent the hotel and the company in a positive and productive manner to guests, colleagues and the community.

•   To be aware of the hotel's position compared to local competition and ensure that plans are developed to maintain or improve the position as necessary and to maximise hotel sales.

•   To ensure the proper maintenance of the hotel's physical facilities resulting in employee and guest safety, orderly operations, good appearance, compliance and legislation, suitable working conditions and cost control.

•   To ensure that appropriate systems and controls are in place and able to produce regular and accurate information for the hotel.

Qualifications & Experience:

•   A degree in relevant discipline.

•   At least 10 years' experience in the hospitality industry.

•   Certified Hotel Administrator and previous experience in the hospitality field is required.

•   Experience in pre-opening hotel will be an add advantage.

•   Special consideration will be given to those who exhibit exemplary performance.

Skills and Qualities:

•   The successful candidate must possess strong leadership skills and must be computer literate with strong database and spreadsheet skills- MS Suite and other relevant software utility packages.

•   Proficiency in written and verbal communication, and problem solving skills.

•   The GM should be able to multi task and demonstrate a respectful, professional, and courteous demeanour at all times.

•   Other qualities include determination and attention to detail.

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