Customer Care Officer Job at FINCA Nigeria

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Job Title: Customer Care Officer

Location: Owerri, Nigeria

Department: Operations

Employer: FINCA Nigeria (FINCA International)

FINCA is recruiting for highly-motivated and customer-service oriented Customer Care Officers who thrive in dynamic environments to be part of the pioneer team for FINCA's regulated microfinance bank start-up in Owerri, Nigeria. Customer Care Officers reports to the Banking Services Supervisor at the branch level and are responsible for ensuring a quality customer experience, receiving and opening accounts for clients into the banking hall and implementing the front office administrative activities

Essential Duties:

•   Provide excellent customer service to all current and prospective client, even among peak hours

•   Cross-sell products and services to current and prospective clients in the branch and during marketing sales drives

•   Provide product and account information to clients

•   Identify and escalate service improvement opportunities through client interaction and feedback and ensure successful resolution of customer requests or concerns

•   Recommend prospective clients to AROs and Savings Representatives for initial processing

•   Ensure timely, compliant and customer-friendly account-opening and contract signing processes and assist clients with documentation as needed; provide support on account opening in the branch and in the field

Qualifications and Experience:

•   ND, HND or BSC level of education

•   Minimum 3 years of experience, preferably in banking or retail services

•   Basic mathematics, business acumen and analytical skills

•   Proficiency in Computer Applications Excel /Microsoft Office and data entry skills

•   Fluency in English required, Igbo or other local language skills strongly desirable.

Candidate Profile:

•   Oriented towards high-quality and friendly customer-service standards

•   Ability to anticipate, understand and respond to customer needs and an effectively communicate benefits of FINCA's products and services

•   Willingness to relocate to Owerri, Nigeria

•   Highly attentive to detail with excellent organizational and documentation skills

•   Strong fit to FINCA's desired corporate culture and values, and is committed to furthering FINCA's mission and vision.  In particular, must demonstrate a commitment to transparency and integrity

•   Understands the needs of a start-up, with willingness and ability to perform duties beyond the scope of work

Kindly Note: For consideration of your application, CVs must be in Word or PDF format and a maximum of 3 pages. The candidate will bear any cost for travel and accommodation if called for testing or interviews. Any relocation cost will be borne by the new hire.

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