IT Project Governance Senior Analyst Job at Stanbic IBTC Bank Plc

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Job Title: IT Project Governance Senior Analyst

Job ID: 12597

Location: Lagos, Nigeria

Division: Group IT

Position Category: Group IT  Architecture

Employment Type: Full Time – Permanent

Employer: Stanbic IBTC Bank Plc (part of Standard Bank Group)

Position Description:

• Contribute to successful project delivery by driving continuous improvement, coordinating projects, tracking status, budget and ensuring resources availability.

• Understand the bank's current Project Governance Strategy.

• Ensure owners of operational actions complete them and provide regular updates to project stakeholders and teams

• Planning Strategy Roadmap with Head of Unit to complete and actualize deliverables

• Control, update, and report financials for projects and other cost for IT Department

• Work with the project team to document project status, track and ensure resolution of project issues.

• Ensure that appropriate standard project practices and procedures are followed and documentations, sign offs are managed and updated regularly.

• Work with Head of Unit to conduct Project Audit during project closure.

• Track and update monthly financials on assigned projects

• Must have an understanding and demonstrate use of Project Management Methodologies.

Key Responsibilities:

•   Managing project governance responsibilities (In-country & Center)

•   Managing time, resources and project budgets

•   Management of Project Governance shared folder

•   Ensures adherence to defined IT Project Governance policies

•   Monitoring and communication of project status and delivery

•   Manage  project documentation and ensuring objectives set out are achieved preventing scope creep

•   Prioritization and efficient time management

•   Ensure strict compliance to IT 's Standard Operating Processes  

•   Any other duties as may be assigned by Department Head & Team Leader

•   The position requires a detailed approach to task completion, strong organization skills, positive relationship and communication skills, and a general understanding of IT project dynamics.

•   Work at all levels of the project from business analyst through project management as needed to govern the project execution successfully.

Key Performance Measures:

•   Number of instances of non-compliance to policy

•   Customer satisfaction levels

•   Number of customer complaints

•   Compliance level  to pre-agreed SLAs and OLAs

•   Feedback from In-country and Center to include Change Co

•   Number and value of sanctions received as a result of non compliance to IT policies

•   Zero Audit exceptions

•   Cycle time to resolve issues assigned by the Helpdesk.

•   Cycle time in the resolution of incident tracked on Remedy/Team track

•   Internal customer satisfaction level with IT support

•   Other KPIs identified by Head of IT Enablement

Key Applications to support and knowledge required

1. Project Governance

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