Author Topic: #Vacancy: Client Service Executive Job at Phillips Consulting  (Read 182 times)

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Job Title: Client Service Executive

Company: Phillips Consulting

Location: Nigeria

Job Type: Full Time

Qualification: BA/BSc/HND

Job Field: Customer Care

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We focus on creating and managing change in organisations by helping them formulate and implement customer focused strategies, align their management systems to support service delivery, and develop the competence and capabilities of their people to deliver on their promises. Phillips Consulting Limited is a wholly owned Nigerian firm with offices in Lagos, Abuja and Johannesburg. Established in 1992, we offer an array of business and management consulting services to government and corporate organisations. Our focus is on creating and managing change in organisations by formulating and implementing customer focused strategies. This assists in aligning their management systems to support service delivery and developing the competence and capabilities of their people to deliver on their promises. We draw our competitive strength from collaborations with global partnership firms in Europe, North America and Africa. Our delivery skills reflect our highly competitive recruitment of bright, vibrant and experienced consultants whose competence we continuously enhance through intensive training in the use of our proprietary management tools and techniques. Clients benefit from our consultants’ varied skills through our cross-functional approach to assignment execution. We also ensure we empower clients with the knowledge and skills to continuously improve, long after we are gone. We believe in Africa and itsfuture and dedicate ourselves to achieving the African dream by actively seeking out alliances, partnerships and friendships throughout the continent. We are a proud African consulting firm.

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Job Responsibilities: – Ensure that the Front Desk/Reception area is always clear, clean, neat and tidy; – Ensure the Front Desk is manned at all times throughout the designated open hours; – Handle all incoming calls, take messages and ensure they reach their appropriate destination; – Receive clients and visitors politely and promptly and ensure that they are attended to by the concerned officer or department; – Inform relevant people of arrivals, and guide to meeting rooms or elsewhere as required; – Handle all meeting room bookings and ensure that appropriate people are informed about location, meeting room requirements (such as equipment, refreshments. lunch) and monitor meeting progress; – Provide any assistance needed throughout the duration of meetings; – Liaise with delegates and delegates assistants regarding any materials or support needed for the meeting; – Maintain a record of visitors and messages; – Open all post and arrange for distribution. Identify urgent messages and convey promptly to the most appropriate person to ensure swift action is taken; – Any other client and office services as required.

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The ideal candidate must: – Possess a degree in humanities or business administration or any related discipline – Have minimum of 2 years experience in similar role – Be professionally presented; – Have experience of greeting clients, handling Phone calls etc; – Be well organized and efficient; – Be able to prioritise; – Possess excellent communication skills; – Be efficient and responsive.

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