#Vacancy: Data Centre Senior Service Coordinator Job at Best Search Recruitment

[Jobrib]

Job Title: Data Centre Senior Service Coordinator

Company: Best Search Recruitment

Job Type: Full Time

Qualification: BA/BSc/HND

Location: Lagos, Nigeria

Job Field: Engineering / Technical   ICT  

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Best Search Recruitment is a partnership based company of highly experienced international recruiters with over 20 years industry experience.

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Our consultants are focused on locating hard to find talented individuals for reputable companies world wide.

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Our services are wider than most of our competitors and we hope this web site will show you more about our innovation and creativity whether you are seeking a new role, or an HR professional or hiring line manager wanting to find out more about us.

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Responsibilities:

-    The Data Centre Service Coordinator will be responsible for the Maintenance of the Data Centre White Space area and manages customer service delivery in the Data Centre.

-    DCSC specializes in the execution of tactical plans for the data centre services to ensure continuity of operations for the organization.

-    He is the custodian of the Data Centre white space and will be required to plan, design, manage and support the white space infrastructure.

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Key Responsibilities will include to:

-    Ensuring a consistent client experience in providing DC Services

-    Following and executing best practices linked to ITIL disciplines

-    Understanding of Service Level Agreements (SLA) for clients in the facility

-    Responsible for coordinating on-boarding activities for clients, and executing client setup/configurations

-    Managing and coordinating of Client rack installations, power up and interconnectivity

-    Active participant in the Change Advisory Board (CAB)

-    Responsible for planning and coordination and execution of

-    Change Records (CR) as it relates to Data Centre Space, power and cooling management

-    Responsible for client expectation management

-    Providing support to Operations Centre (NOC)/Service Desk

-    initiatives and providing assistance for client communications

-    Contributing, creating, and updating Standard Operating

-    Procedures (SOP) documentation and reporting periodically

-    Identifying and recommending automation, process improvements, and identifying opportunities for increased reliability and a better client experience

-    Reviewing and reporting on daily operational logs with Data Centre Manager

-    Performing other duties as requested by the Data Centre Manager

-    Ensure timely reporting and escalation of faults to designated persons (suppliers / internal stakeholders).

-    Supervision: To work directly under the supervision of the Data Centre 

-   Operations Manager (DCOM)

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Contacts:

-    NOC Operations Engineers, Technical Solutions, DC Facilities Team,

-    Data Centre Operations Manager (DCOM), Third party service providers, DC Colocation Clients

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Qualifications:

-    A good Bachelor's Degree in Electrical Engineering, Computer

-    And Experience Science/ Engineering with minimum of 7 Years industry experience,

-    4 of which must be in a Computer Centre /Data Centre environment. ITIL qualification and practical knowledge will be an advantage.

-    About 3 years' experience, or exposure, to structured cabling and facilities management

-    Demonstrated proficiency in the use of MS Office suite, including Visio

-    Exposure to formal project delivery methodologies

-    Strong organizational and time management skills

-    Competencies Customer service, focused on overall client satisfaction

-    Ability to work within a deadline-oriented team environment, to prioritize work, and ability to work independently

-    Strong analytical skills and motivation, together with the ability to multi-task

-    Ability to recognize, diagnoses, and solve problems without undue assistance

-    Strong written and verbal communication skills, which include the ability to prepare reports and format documents, and client correspondence

-    Strong operations and technology acumen Excellent attention to detail, aligned to strong verbal and written capacities.

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