#Vacancy: Point Of Sale Support Technician Job at Aurora Wireless Limited

[Jobrib]

Job Title: Point Of Sale Support Technician

Company:  Aurora Wireless Limited

Job Type: Full Time

Qualification: OND   BA/BSc/HND  

Experience: 3 years

Location: Kano, Nigeria

Job Field: Engineering / Technical   ICT  

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CLIENT Is a CBN-licensed Mobile money and Payment Terminal Services Provider with a decade of experience providing first class technology solutions for customers. 

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POSITION SUMMARY:

·         Performs on-site or in-house servicing, repair and/or installation of company product(s) including Point of Sales (POS) equipment, system hardware and software, PC's, and basic networking/wireless networking.

·         Provides technical support to customers on operational or maintenance aspects of system equipment.

·         Serves as customer contact on technical and service related problems.

·          Diagnoses of mechanical, hardware, cabling, software and systems failures, using established procedures.

·         Determines most cost effective repair/resolution to minimize customer downtime.

·         Prepares reports for analysis of product failure trends and service ability issues.

·         Performs general maintenance tasks and resolves less complex problems immediately, while more complex issues are identified to a higher level of support.

·         May involve use of problem management databases and help desk system. 

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Responsibilities/Competence: – Performs general maintenance tasks, troubleshoots, and repairs computer/POS systems and peripheral equipment. – Performs basic computer hardware and software installations. – Troubleshoots general problems under direction of a higher level of support. – Escalates problems and issues to a higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. – Investigates system problems and provides solutions using specific product knowledge, system utilities, and operating environment. – Processes timely and accurate information to ensure compliance with warranty requirements of vendors. – Follows established process and procedures to plan, install, test, and implement computer system hardware or software technologies. – May install, test, and repair computer/POS systems on customer site. POS installation/configuration and uninstall experience as well as POS break/fix experience strongly preferred. – May interact with customer responding to technical questions or request for information. – Maintains the highest level of customer satisfaction by resolving all tangible problems and concerns.

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Qualifications: – BA/BSc/HND/OND . – 3 years working experience

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