Center Manager Job at Fourth Generations Group & Associates

[Jobrib]

Job Title: Center Manager

Location: Lagos, Nigeria

Company: Fourth Generations Group & Associates

JOB ROLES

•   Provide the first point of contact for members by phone or email

•   Support members and local groups

•   Administer and develop group membership

•   Project manage and deliver members event

•   Assist with the production of membership publications

RESPONSIBILITIES

•   Open additional accounts for existing customers

•   Ensure accounts are reviewed and opened in line with regulatory requirements

•   Perform Account maintenance

•   Attend to all customers inquiries promptly and efficiently

•   Maintain and update customer files

•   Process Cards and cheque books request

•   Custody and release of cards and cheque books to customers

•   Process stop payment/Block funds/Restrict/Gens request and other amendments received in the banking hall

•   Process/Profile customer's internet banking request

•   Card linking and hotlist

•   Process customer's statement of account request for embassies, parastatals etc

•   Process/issue Bankers Confirmation, Status enquiry, e-dividend mandate and Reference letter as required

EDUCATIONAL QUALIFICATIONS

•   Minimum of an OND Upper from any accredited polytechnic

•   Not more than 26 years of age for new intakes or 28 years for those with relevant Customer Service experience.

•   Minimum of 5 Credits including Mathematics and English in not more than 2 sittings

•   Any Customer Service qualification will be an added advantage

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