Stanbic IBTC Bank Nigeria Jobs: Service Centre Manager - LEKKI 2

[Jobbers]

Stanbic IBTC Bank Nigeria, a member of Standard Bank Group, is currently recruiting for the following position(s):

Job Title: Manager, Service Centre - LEKKI 2
Job ID: 7072
Location: Nigeria
Division: Personal and Business Banking
Position Category: Customer Relationship Management
Employment Type: Full Time - Permanent

Job Purpose:
•   Ensure that customers consistently receive a high quality service by efficiently managing, developing and using all available resources (i.e. staff, systems and processes) and ensuring that a strong, customer-focused service culture becomes entrenched in the service  centres. 
•   To ensure that customers are migrated to more appropriate and cost-effective channels, that cross-selling opportunities are identified and actioned, based on customer needs. www.theinfostride.com
•   Proactively identify and assess the risks faced by the centres and reduce the overall exposure by maintaining an effective system of controls.
•   Ensure the effective rollout of change management initiatives to the service centres.
•   Maintain a high level of integrity and ethical standards.

KRA:
•   Customer service
•   Management of service improvement
•   Legislative compliance
•   Management of responsive sales
•   Management of credit and operational risk
•   People management

For more information and application: Stanbic IBTC Bank Nigeria Jobs – July 2011 Banking Job Vacancies .

[Admin]

It is advisable to submit your application before the deadline. If you need further information, please post below. Good luck!