PAWA 774 Nigeria Job Recruitment for Customer Service Officers

[Jobbers]

Job Title: Customer Service Officer
Job Reference Code: REF0000008
Job Location: Nigeria
Reporting To: Commercial Manager
Job Type: Permanent
Number of Positions: 7740
Organisation: PAWA 774 (Private Sector-led Initiative)
   
Duties and Responsibilities:   
•   Maintain appropriate business relationship with relevant contractors and suppliers
•   Liaises with the Product Procurement function to ensure that timely receipt of product for customers
•   Implements Customer service policies
•   Monitors operations in all business units to ensure that customers receive excellent service
•   Logs customers complaints such as security
•   Works with HR dept to organize programmes to train staff on high level customer service delivery
•   Analyses issues and raises audit queries.
•   Maintains effective relationship with existing/potential customers in the most professional manner
•   Maintains relevant hard and electronic copies of customer files
•   Provides weekly report on all activities to the Head Customer Care

Basic Requirements:   
- B.Sc or HND in Social Science Discipline
- Experience in customer services

Required Skills:   
•   Ability to solve operational Problems
•   Customer relationship Management ability
•   Competent in the use of computers to enhance work performance
•   Ability to deliver work effectively
•   Ability to work under pressure, and take and provide feedback in a pleasant and positive manner

Special Requirements: Membership of professional bodies in customer care (e.g. Customer Care Institute) will be an added advantage.

For online application: PAWA 774 Nigeria Massive Job Recruitment.

Deadlines: November 30, 2011.

[Jobbers]

PAWA 774 Nigeria Job Recruitment for the position stated above will be closing tomorrow. Submit your application now if qualified and interested. Good luck!

[Jobbers]

PAWA 77 Online Application Update: Due to the surge in online applications, PAWA has upgraded its employment registration platform in order to meet the required capacity. The deadline for application(s) posted above has also been extended until March 31, 2012. Please follow the instruction in the first post to apply.