Author Topic: PwC Jobs in Nigeria for IT Support Analysts  (Read 1261 times)

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PwC Jobs in Nigeria for IT Support Analysts
« on: Oct 31, 2011, 10:00 AM »
Job Title: IT Support Analyst
Reference Number: NI5854443047
Job type: Permanent
Working hours: Full-time
Working days: Day
Location: Lagos
Company: PricewaterhouseCoopers (PwC)

Job Description
•   To provide first line helpdesk support to AURA Clients/Users, assisting them with hardware and software problems via phone, email or physical attention.
•   The main job is not just to fix problems. It is to maintain user productivity through Aura IT, and to restore to optimum that productivity, as quickly as possible, when it has been impeded by a failure in either  the hardware, the software or its use.
Duties and Responsibilities
•    To provide 1st line operational and technical support; answering support queries via phone, email and desk side physical support.
•   Support users in the use of their computer equipment and Aura Software applications prerequisites by providing/loading the necessary facilities, training and advice to users.
•   To allocate more complex calls to the relevant Second Level Support team.
•   To arrange for and follow up second level technical support where problems cannot be resolved in country.

Skills / Attributes Required:
•   Previous Helpdesk (telephone support) experience.
•   Excellent telephone manner.
•   Experience of using call logging software.
•   Strong knowledge of Microsoft based operating systems with emphasis on Windows XP or Windows 7.
•   Experience with using and troubleshooting Microsoft Office, .NET
•   Basic understanding of PC hardware set-up and configuration.
•   MCP certification would be desirable.

For online application: PricewaterhouseCoopers - IT SUPPORT ANALYST

Deadline: November 4, 2011.

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PwC Jobs in Nigeria for IT Support Analysts
« on: Oct 31, 2011, 10:00 AM »