Tight Couplings, Loose Couplings and the Knowable Unknown

[ECTNews]

 A couple of years ago I read The Black Swan and was so taken by the subject matter that I wrote a column about it.  The book had to do with the kinds of unknown issues that can strike even well-understood processes.  Now, Leo Sadovy, a vice president at SAS, has taken the concept further in a blog just posted Tuesday.  Sadovy reminded me of the importance of "unknown unknowns" and risk, and in the process gave me insight into the power of social networking.

e-Commerce Times