Relationship Manager (Corporate Social Investment) Job in Nigeria at Stanbic IBTC Bank Plc

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Job Title: Relationship Manager

Job ID: 7747

Location: Port Harcourt, Nigeria

Division: Business Support

Position Corporate Social Investment

Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)

MAIN PURPOSE OF THE JOB

• Owns the client relationship with the bank

• Responsible for managing client portfolio, accountable for total clients revenue and cross selling all the bank's products and services

• The main focus of the role is to sell the Bank's products with a view to ensuring that the best solutions are given to the client in a value adding way.

• Win new IO  relationships – the Embassies, Local & International NGOs, Bi-laterals etc

• Manages IO client portfolio and client relationship to maximize cross selling revenues and client profitability.

• Responsible for liaising with Credit Department (if necessary), providing inputs during credit origination, evaluation and the execution of credit offers.

• Prospecting for new IO clients.

• Manages client budget across all products as approved and also ensuring organic growth through new transactions.  

• Liaising with product houses to facilitate new opportunities for both new and existing Clients.

KEY PERFORMANCE MEASURES

• Meets financial targets

• Works within agreed turnaround time for all processes

• 100% Customer Retention

• 80% Customer Satisfaction (Customer satisfaction survey)

• Minimum Multirater Score

• Cross sell Ratio

• Asset Utilisation

• Actual number of new customers

HIGH DIMENSIONS OF THE JOB

• High relationship management of the Clients

• Matrix relationship within the group

• Interface with all product houses

• Should create a wide sphere of influence within the organizations.

IMPORTANT RELATIONSHIPS

• Liaise with all product houses – Internal Relationship

• Liaise with CIB Research team for sector research

• Required to demonstrate strong leadership, communication, negotiation and interpersonal skills

• Contact person with the relevant Management Team member of Client Organizations – External relationship

• Liaise with relevant regulators

• Liaise with relevant industry counterparts

• Liaise with Credit (if necessary) for all credit facilities – Internal Relationship

REPORTS

Preparation of call plans, account plan, call memos and status reports on all clients (Daily/Weekly/Monthly)

Preparation of monthly performance report with inputs from Business Mgt team

Routine monitoring of all arrangement, with client to optimize outcomes

PROBLEM SOLVING, PLANNING & DECISION MAKING

• Strategic Advisor to the Client

• Make informed decisions on the appropriate solutions to Clients' needs.

• Ability to escalate issues in a timely manner

• Should conduct root cause analysis as required.

Planning:

• Weekly, monthly and Yearly

Decision making:

• Should consider factors that are relevant when making decisions, e.g. socio-economic dynamics, business needs, market trends.

• Where decisions will be based on limited information, the RM should relatively determine amount of risk, is required to collate and analyze information from a number of sources

Minimum Qualifications:

• B.Sc

• Knowledge of all Bank products and services

• Conversant with CBN regulations

• Products/services, local target market

• Technical skills required include computer literacy, sales skills, accounting/budgeting skills, risk management ability, credit evaluation skills

Experience:

• Minimum of 5 years experience (depending on level)

• Experience as Trade sales executive, Debt solution analyst, Transactional Banker, Account Executive will be key for the job holder.

• Would require 3 months of full time training/exposure on the Bank's products, services and processes. And would continue to have on-the-job-training (especially on new products / processes)

Personal Competencies:

• The jobholder should have good verbal and written communication skills, negotiation skills, pays attention to detail, methodical, diplomatic, able to handle pressure/conflict, result-orientated, good numerical ability, people management skills, team player, able to retain optimism despite setbacks, self-motivated.

How to Apply:

•   Visit Standard Bank Nigeria Jobs Portal.

•   Scroll down and enter the "Job ID" in the field provided named "Search by Job ID"

•   Click on "Search".    

Deadline: January 30, 2012

Relationship Manager (Corporate Social Investment) Job in Nigeria