Customer Service Executive Job in Nigeria at Greengates Specialties Limited

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Job Title: Customer Service Executive

Locations: Lagos

Company: Greengates Specialties Limited

Sector: Food Ingredients

Responsibilities:

•   Plan, develop and implement strategy for the Customer Relationship Management Function

•   Play a leadership role in the development of proficient Customer Relationship Management processes and applications.

•   Develop, optimize and implement business models for retention of company's customer base

•   Manage and optimize customer information on a Customer Relationship Management software

•   Provide directions and advice on Customer Relationship Management activities and ensure monthly reporting

•   Identify and implement processes to improve and ensure accuracy of customer data

•   Managing the Customer Care telephone lines

•   Ensure key customer memorable events are promptly acknowledged

Qualifications and Requirements:

•   Minimum of first degree from a reputable university

•   Must have between 1-3 years experience

Customer Service Executive Job in Nigeria