Customer Relationship Officer Jobs in Nigeria at Standard Chartered Bank Plc

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Job Title: Customer Relationship Officer

Job ID: 320543 & 320646

Job Function: Consumer Banking

Location: Nigeria – SCB

Number of vacancy: 2

Full/Part Time: Full time

Regular/Temporary: Permanent

Company: Standard Chartered Bank Plc

Job Description:

To assist the Wealth Team Leader in:

• Developing and executing marketing/sales programs and activities to achieve the value center's sales targets

• Providing personal financial planning services to customers as well as handle customer enquiries and complaints

• Reviewing credit applications for personal loans

• Submission of weekly and monthly sales figures and projections. Other report i.e SOPs & Weekly Activity reports.

• Cross-selling of products and referring business opportunities to other units

Key Roles & Responsibilities:

Meeting Sales Targets

Customer Services

Credit Controls

Projection of a Positive Image

Marketing/Sales Activities

Processing and review of loans

Submission of sales figures and projections

Customer Service

KYC / money laundering

Qualifications & Skills: Bsc (Hons)

Judgment is required continually on:

• Customer service

• Discretionary lending

• Frauds/losses

• Staff development

• Credit reviews and recommendations

• Ability to plan daily/periodic operations

• Strong customer service orientation

• Strong interpersonal and communication skills

• Salesmanship, energy and drive

• Sound knowledge of administrative procedures

• Relevant academic and work experience

In compliance with the National Youth Service Corps (NYSC) Act of 2004, all applicants should ensure that they have completed the mandatory NYSC programme. A discharge certificate will be required as evidence of completion of the programme. Where an exemption has been granted, a certificate of exemption will also be required.

Method of Application:

Application is online. Use the following instruction to submit your application:

1. Visit this link: Standard Chartered Bank Careers Page

2. Enter the 'Job Title' as Keyword OR Select Nigeria-SCB under 'Select Location' when switched to 'Advanced Search

3. Click on search

4. Then, click on the job title to read more information about the job and submit your application.

Customer Relationship Officer Jobs in Nigeria