Customer Service Manager Jobs in Nigeria at ACCION Microfinance Bank Limited

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Job Title: Customer Service Manager

Location: Lagos

Organisation: ACCION Microfinance Bank Limited

Sector: Microfinance / Banking

Summary of Role:

•   The candidate will be responsible for maintaining up to date records and customer profiles, managing KYC , ATM, POS CQ forecasting requirements, preparing annual budget, scheduling expenditures, analyzing variances and initiating corrective actions, establishing and communicating service metrics; monitoring and analyzing results; implementing changes, maximizing customer operational performance by providing help desk resources and technical advice.

Requirement:

•   Candidates for this position must possess minimum of HND/ BSc in any discipline,

•   MBA will be an added advantage, minimum of 5years work experience in KYC , ATM, POS CQ Management, good Marketing skills and Relationship Management.

•   Good Telephone etiquette, Impeccable Communication and Interpersonal skills, good knowledge of Micro finance or service industry.

Method of Application:

Apply with your CV, cover letter, and EXCEL SHEET following the format below.

• | Full Names | Position Applied | Qualification | Telephone Number | Email | Yrs of Exp. | Yr of Graduation | NYSC | MBA | Prof. Qualification | Date of Birth | Address | City | State | ****

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Customer Service Manager Jobs in Nigeria

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[Jobbers]

Job vacancy for Customer Service Manager at ACCION Microfinance Bank Limited has been re-advertised. The new deadline is now 30th April, 2012. Follow the steps above to submit your application.