Personal Banker Job in Nigeria at Stanbic IBTC Bank Plc

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Job Title: Personal Banker

Job ID for Lagos: 8056

Job ID for South East/South South: 8058

Location: Nigeria

Company: Stanbic IBTC Bank Plc (a subsidiary of Standard Bank Group)

Sector: Banking and Finance

Position Description:

• Provide an efficient and technical proficient personal banking service and support to a portfolio of branch based clients

• Achievement of acquiring, expansion, cost management and customer retention targets

• Provide customers with basic day-to-day services

Accountabilities/KRA:

• Motivate credit applications for facilities according to laid down procedures.

• Selling all products through every opportune interaction moment with customers and prospective clients to meet the sales target in volume and value terms.

• Strategize on marketing the products to beat the other players in the market i.e. competitors.

• Advice customers as well as prospective clients on all banking issues as well as financial matters. Advise management on preferred changes in offering services to customers basing on their feedback.

• Maximising return from existing and new customers on banks product through cross selling offered by other business units.

• Identify major risks affecting clients and to ensure necessary steps are taken to measure, monitor and control these risks.

• Portfolio management to ensure low risk and minimum write offs.

Required Skills and Qualifications:

• Detail conscious- methodical, accurate, precise and systematic.

• Complete job once started. Concerned about meeting deadlines.

• Emotionally mature- remains calm under pressure avoids outbursts.

• Integrity- does what he/she will do, is reliable and consistent.

• Sociable- puts people at ease, is quick to establish rapport.

• Data rational- is good with data, operates on facts.

• Strong service ethic.

• Service focussed – goes extra mile in ensuring that needs of others are met and surpassing clients expectations.

• Result oriented- ensures tasks result in required output.

• Adhering to our Vision and Values Team player.

Required Competencies:

• Minimum of 2 years banking experience

• Strong relationship management background.

• Experienced in upholding the highest levels of service.

• Experienced in completing credit applications successfully.

• Good knowledge of local market.

• Previous experience within the consumer banking environment as a Customer Consultant or Enquiries Officer is preferable.

Core Competencies:  

• Mature & professional demeanour.

• An effective networker at all levels, both inside and outside the bank.

• Ability to identify customers' requirements for specialist financial/product expertise and advice.

• Articulate in the communication/presentation of financial solutions and factual information to customers.

• Strong communication, negotiation and persuasion skills.

• Independent, socially confident, quick to establish rapport and build credibility with customers.

• Fosters confidence among customers.

• Ability to educate customers.

• Ability to listen and probe customer responses effectively to ensure proper understanding of needs.

• Advanced sales and consulting skills.

• Achievement orientated, embracing and achieving challenging targets.

• Self-motivated and energetic.

• Consistent, honest and trustworthy – demonstrating integrity.

• Ability to remain calm and focused under pressure and during conflict situations.

• Able to have difficult conversations with confidence – declining a pricing/rate concession, effectively communicating a declined loan application to the customer without blaming Credit, etc.

• Ability to function effectively within a team.

How to Apply:

• Visit Standard Bank Nigeria Jobs Portal   .

• Scroll down and enter the "Job ID" in the field provided named "Search by Job ID"

• Click on "Search".

Personal Banker Job in Nigeria