Operations Department Assistant Job in Nigeria at advans La Fayette Microfinance Bank Limited

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Job Title: Assistant – Operations Department

Job Reference:    ADV_NIG_asst_ope_0512

Location: Ibadan, Oyo State, Nigeria

Organisation: advans La Fayette Microfinance Bank Limited – La Fayette MFB Nigeria

MISSION

The assistant – operations department is responsible for consolidating the Branches operational reports and daily cash reconciliation reports, to provide technical supports to the Branch Managers and branch staff with regard to the operational procedures, the Management Information System (MIS) use, and to ensure and improve the department's documents management.

MAIN RESPONSIBILITIES AND TASKS

•         Reporting activities

  To collect report of branches in a timely manner

  To assist Branch Managers for reporting tools

  To check the completeness, consistency and the accuracy of the data

  To consolidate the Branch reports and channel the finalized consolidated report to the concerned parties.

  To propose improvements for existing reports and/or to propose additional reports, and to participate in their design.

•         Improvement of operational procedures

  To collect all the branch requests / proposals.

  After validation with Operations Manager, to update the related procedures / forms / policies and tools, and to ensure their communication to all the branches.

  Short training sessions in the branches to implement the new procedures and corresponding tools.

•         Management of department's documentation

  To update on a regular basis any department related document/file.

  To apply the standard filing systems and manage the department filing in a way that ensures easy access of any document when needed.

  To manage Operations department directory on the server and ensure that all the validated documents are posted in the relevant folders/sub-folders; to make sure that consistency is maintained with the different branches' file servers.

  Manage all the training materials and ensure they are updated for the future training session.

•         Orbit (MIS) functional assistance

  To provide a help-desk service to branch users of the MIS for problem solving of known frequent issues met by users (i.e. assistance in fixing/correcting the most frequent mistakes done by users). To keep track and to document clearly the processes designed and approved by the Operations Manager in order to fix such frequent issues, for easy reference and immediate reactivity to branch assistance request on such matters

  To collect all the requests from the branches for changes and improvement of the MIS processes or reports

  To develop the functional specifications for any new request to IT department

  To ensure the follow-up of all the requests given to IT department

  To develop new work instructions in collaboration with IT department

  To ensure the communication of any new instructions/procedures within the branches

•         Administrative/logistics tasks

  To collect all the requests from the branches (stationery, equipment etc.)

  To ensure with logistics department that the supplies ordered are delivered on time

DECISION MAKING & ORGANISATIONAL ENVIRONMENT

•         Reports to:                        Operations Manager

•         Supervises:                        N/A

•         External relation:    External partners / Other Advans institutions

•         Internal relations: Branch managers / Branch staff / IT department / other Head Office departments (HR, Logistics)

•         Work Location:      Head Office – 30% of the time in the branches

PERFORMANCE CRITERIA

The Assistant – operations department shall demonstrate:

  Ability to meet objectives determined by operations department

  Ability to ensure a clear, transparent and accurate information to the stakeholders

  Ability to understand and improve the policies and procedures of the branch

  Ability to manage and improve the information by working with IT department on the MIS

  Ability to manage MS Office especially Excel and PowerPoint

  Ability to respect deadline and work under pressure

  Ability to organize his/her work with definition of a planning and a tasks list

  Ability to communicate efficiently, both orally and in written (ability to write clear and concise memos, work instructions, procedures)

Application Link: Job Application Portal

Deadline: 18 June 2012.

Operations Department Assistant Job in Nigeria