Quality Analyst Job at IBM Nigeria

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Job Title: Quality Analyst- Sierra Leone

Job ID: GPS-0495211

Location: Nigeria

Company: IBM

JOB DESCRIPTION

The Continuous Improvement, Quality and Training Analyst will manage and ensure a quality service provision through identification of training needs and delivery of education as identified by both IBM and Transport for London. You will ensure the training programme covers all operational requirements and you will work alongside all the business managers to achieve/exceed IBM's standards for quality, training, productivity and customer satisfaction.

You will identify and implement innovative ways in which to improve customer satisfaction results to ensure a consistency of quality in the service provided to the client.

This position significantly influences and will establish processes that will meet business objectives and address customer requirements in order to positively improve customer satisfaction through excellent customer services.

This role is critical in ensuring IBM achieves/exceeds customer satisfaction results in line with the contractually agreed Performance Indicators (PI's) and Business Performance Indicators (BPI's).

Responsibilities are not exhaustive and can include any future additions as relevant to LRUC Service Delivery Team.

Required:

•   Bachelor's Degree

•   At least 6 months experience in Strong communication and Planning Skills

•   English: Fluent

Preferred:

•   At least 1 year experience in Strong communication and Planning Skills

If you are interested in working with the company, visit the link below to submit your open application online.

Application Link: Job Application Portal

Quality Analyst Job